Eleanore G Hamberger, BS, HRMC

**** * ***** **

Dover, Pa 17315

717-***-****

adt1zs@r.postjobfree.com

Objective: I am bilingual speaking English and Spanish and enjoy working with a diverse population. My goal is to seek long term employment with an established company where I can use my education, skills and experience to develop feelings of accomplishment and satisfaction while working with a team focused on company goal and success.

Education

Bachelor of Science in Business

Human Resource Certification (HRM)

MBA-currently enrolled in program*

Employment Experience

5/2021 Pengate Handling Systems

*HR Generalist (promotion)

Organizations business partner/point of contact

Engaging in Employee relations and grievances

Assuring regulatory compliance, training and development is met

Updating and applying HR policies and company guidelines

Reviewing and assisting finance department with processing payroll

Creating internal reports based on data collection

Assisting in talent acquisition and recruitment processes

Maintaining employee files in HRIS systems

Ensure compliance with labor regulations

Managing onboarding and orientation processes

Creating employee engagement plans with approvals and initiating activities

Assisting with performance management and succession planning

Coaching and mentoring managers during 1:1’s

Taking appropriate disciplinary actions against employees who violate rules and regulations

Pengate Handling Systems *Service Coordinator-Dock & Door Division

Scheduling, coordinating and monitoring service technician's hours

Creating standards of operations documents

Preparing and revising customer quotes based on deficiencies reports

Coordinating services with subcontractors at customer locations

Processing work orders utilizing the current business management system/software

Receiving and prioritizing service calls

Billing, invoicing, correcting billing errors

Completing installation reports for all new installs

Processing warranty claims and credits

Use of company software, excel, Microsoft and tracking systems.

2020 Aetna Corporation

*Operations Service Coordinator

Administrative duties including but not limited to reviewing Technician’s payroll hours, submissions for PTO requests, managing staffing needs.

Responsible for overseeing the services provided to 3 major clients in the MidAtlantic and Northeast regions of the US

Daily scheduling and monitoring of Technicians in the field

Responsible for the monitoring of billing (charges) for labor and materials

Research and find solutions to resolve customer issues

Assisting and compiling information for projects

All communication and operation performed via email, internet, phone and company software.

Reviewing and authorizing work orders.

2013 to 2020 Reliance Student Transportation-(Durham)

*Managers Assistant / Dispatcher / Driver Trainer

Monitoring employee work times and record keeping for payroll submission

Performing employee performance evaluations, accident reports and pertinent data

Use of office equipment such as fax machine, copier & scanner

Outlook, Microsoft Office while also using programs that include Excel, Word, Compass, Ne4U.

Accounts Payable- creating invoices; submitting and processing for payments.

2009 to 2013 Baltimore City Police Department

*Police Officer-Patrol

Responsible for patrolling the boundaries of Baltimore City.

Special Skills & Abilities

Bilingual speaking English & Spanish

Strong Attention to detail

Excellent verbal, interpersonal & telephone skills

Ability to problem solve/ excellence in conflict resolution

Ability to keep organized and accurate records

Use of various computer software systems

Knowledge and use of Microsoft Word, Excel, Ne4U, ADP, Oracle & RM programs

Extremely self-motivated

Contact this candidate