IT manager, IT operations

ANDREJ TICHY, Director of Technology

Using Technology To Achieve Your Goals.

Atlanta, GA 678-***-**** ******.*****@************.*** LinkedIn Profile

10+ Years Of Experience Developing Technical Teams And Environments To Become More Efficient And Resilient Using Technology And Technical Staff Development.

Technology Leader Focused On Helping Organizations Define IT Objectives, Create Strategic Roadmaps, And Develop Support Systems And People.

CAREER HIGHLIGHTS

●Oversaw and increased delivery of technical projects by 25%, moved to cloud, azure, O365, Network infrastructure rebuilds, and implementation of virtual environments.

●Advised and assisted clients in meeting and achieving compliance requirements for NIST 800-171 and HIPAA.

●Increased client retention and monthly recurring revenue through staffing and policies.

●Developed a growing technical team that met over 95% of our target SLAs and response times.

●Managed a team of 12 technicians and three project engineers that supported 75+ clients with increasing efficiency.

●Grew the organization from $2.5MM to $4MM through changes in organization structure and development and the creation of new departments as part of the leadership team.

●Managed implementation of a 1.3PB backup system for a multi-location organization to assure consistent backups, data protection, and recovery.

EXPERTISE AREAS

IT Team Management and Development

IT Operations

Architecture Of Technical Solutions

Creation Of Technical Processes Workflows and Policies

Administration Of Cloud Platforms

Technical Support Management

IT Infrastructure Planning

Service Delivery Management

Support Delivery

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

8T Consulting, Cumming, GA 2022 – current

Serving businesses create strategic roadmaps, define IT objectives and develop systems and people to become more efficient and resilient

Founder - Technical director, fractional CIO

●Provide direction and plan for achieving HIPAA compliance and improve security

●Develop optimized budget and IT strategy

●Navigate company through acquisition and migration of systems and data

Logic Speak, Roswell, GA logicspeak.com 2017 – 2022

Managed IT services company offering IT support and technical services to south east clients

Operations Manager directed and served the operations and technical departments and staff

●Grew organization from $2.5MM to $4MM as a part of leadership team

●Managed team of 12 technicians and three project engineers to delivery support and projects to 75+ clients

●Used agile methodology to streamline and improve efficiency of support delivery team

●Improved and increased delivery of projects and services to existing and potential clients

●Through personal and professional development increased staff satisfaction and retention

North Point Ministries, Alpharetta, GA northpoint.org 2009 – 2017

Non profit organization supporting network of 8 local churches with weekly attendance of 50k+ with global network of 150 churches and staff of over 500 staff

Support and Systems Administrator provided support, maintained, and developed systems in a multi-site organization.

●Supported staff of 500+ across multiple 6 locations in multi platform environment

●Maintained physical and virtual Windows Server environment (HyperV, VMWare, Windows 2008-2012, MacOS) running all critical management, security and backup systems

●Implemented and maintained 1.3 PB system to store and backup server environments

●Help implement JAMF MDM platform and device management of hundreds of MacOS and iOS devices

Camp Highland, Alpharetta, GA camphighland.com 2008 – 2009

crafts impactful experiences that develop leaders and engage the heart through summer camps, family retreats, group retreats and corporate events.

Trainer facilitated outdoor experiences for teams and individuals to meet their specific goals and achieve their desired outcomes.

●Developed training and team building programs for youth and corporate teams

●Facilitated and lead team building events

Lionbridge, Zilina, Slovakia lionbridge.com 2007 – 2008

World’s leading translation and localization company operating in over 50 countries

Project Manager, coordinated, managed and delivered global technical localization projects and initiatives to customers.

●Managed multi bilingual projects for global technical organization across european markets

●Oversaw localization of software, marketing and instruction materials for new devices launches across multiple countries

Training Center Kompas, Zilina, Slovakia TCKompas.sk 2002 – 2007

A non profit religious organization focused on developing youth workers and the next generation through cooperation with state government, schools and local churches.

Technical facilitator, Performed maintenance of technical hardware and software for the training center.

●Development of IT and technical support for employees and events.

●Assisted in organization of national conferences and english camps for hundreds of attendees

EDUCATION AND CREDENTIALS

●MS, Information and Communication Technologies, University of Zilina, Zilina, Slovakia.

●BS, Information and Communication Technologies, University of Zilina, Zilina, Slovakia

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