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Sadia Tabasum

** ********* ***** ** ******** Heights, MO 63043

Telephone: [314-***-****] Email: adt1w8@r.postjobfree.com LinkedIn Profile: https://www.linkedin.com/in/sadiatabasum SUMMARY

12+ years of experience in IT industry with Business & Systems Analysis, Strategic & Technical Planning, Innovation, SDLC, Business Modeling, Troubleshooting, Systems Administration and Change Management, Software Configuration Management (SCM), Build and Release management and Process Engineering.

Excellent strategic technology planning capabilities and very experienced in leading Enterprise-Wide transformation efforts, metric creation, developing and implementing technology initiatives and interacting with partners, customers, and stakeholders.

I am capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments.

Provides senior level IT technical lead services and direction (which may include) software, middleware, and/or hardware projects (e.g., applications, networks, communications, and client server technologies) on a single platform. Provides technical expertise in systems, technical infrastructure, tools, modeling, external interfaces, and other areas. Completes complex development, design, implementation, architecture design specification, and maintenance activities

Working with colleagues, managers, 3rd-party vendors and other stakeholders to continuously improve processes and deliver superior customer service.

Having a good experience of working international outsource projects from different countries.

Extensive experience of working with Agile, Iterative, prototype and waterfall software development methods.

Proven ability to succeed using a variety of technology tools in diverse environments and an exceptional dedication to achieving team objectives.

Expertise in SQL, SQL Plus, PL/SQL, and Familiarity using Data Modeling tools, creating Case Diagrams, ERDs. EDUCATION & CERTIFICATION:

MSCS Master’s Degree in Computer Science (Pakistan)

Modern Programming Practice(Java) • Compiler Construction(Java) • Web Application Programming, System Analyses & Design • Algorithms (Java) • Seminar (Spring, Hibernate)

BSCS Bachelor of Science in Computer Science (Pakistan)

Java (Swings) • Algorithm • C++ • Data Structure • Database • Software Engineering • Management Information Systems • Object Oriented Analyses & Design

Additional Professional Training:

Initiating and Planning Project (University of California, Irvine)

Effective Problem-Solving and Decision-Making (University of California, Irvine)

Budgeting and Scheduling Projects (University of California, Irvine) TECHNICAL SKILLS:

Managements

Strategic Technology Planning and Execution, Leading Enterprise-Wide Transformation Efforts, Metric Creation, Developing and Implementing Technology Initiatives, Keeping alongside of Current and Future Technologies. Interacting with Partners, Customers, and Stakeholders, Providing Resolution to Technical Problems in a Cost-Effective Manner, Building and Leading High-Performance Teams, Developing Business Case Justifications for IT Spending, Refining IT Controls, Establishing and Maintaining Strong Vendor Relationships. Leading Large, Complex Projects.

PM Tools Jira, Trello, Microsoft Project, Microsoft Office ( Excel, Visio, OneNote) Data Modeling Microsoft Visio, Rational Rose and UML Design Methodologies SDLC, OOA&D, Agile, Prototype, Waterfall, Iterative, RAD Databases Oracle, SQL Server, My SQL, Microsoft Access Operating Systems Microsoft Windows, Windows 2003, 2008 Server, Solaris and SunRay, Linux (Ubuntu) Web Technologies JSP (EL, Servlet, JSTL), JQuery, JavaScript, HTML5, XML, CSS3, Ajax, Word Press Language C++, Visual Basic 6.0, Visual Basic.Net, C #, Java, PHP, Oracle Server Farms Networking

Firewall implementation Linux, Linux VP configuration, Network load management, configuration of CISCO routers and Catalyst Switches, Configuration of VLAN, traffic management through Access List Page 2 of 3

Professional Experience

Organization: Techy Routes LLC 2020 – Present

Location: St Louis Mo (USA)

Role: Project Manager

Description:

The decision to take a break from work based on to look after my young kids, I started a joint adventure Techy Routes LLC company to provide custom software solutions involves designing, creating, deploying and maintaining software for particular users or organizations. Custom software is tailor-made to address specific needs, goals and pain points.

Recruit remote staff, contractors for projects to maintenance, design, and operation of software systems.

Negotiated prioritization during project execution phase; frequent communication with clients about requirement questions or clarifications.

Provide activity, progress, and status reports to partner on all Technology Services projects and keep management informed of critical service management issues.

Create and maintain metrics dashboards to track key performance indicators of all Technology Services.

Partner with IT leadership to develop effective resource management plans to ensure that service levels are maintained during periods of high demand.

Working with various Counties’ vendors and technical team to resolve larger scope issues of ongoing project projects.

Responsible for the successful delivery of customer commitments exceeding customer satisfaction.

Schedule frequent meeting with vendor to demo the agreed deliverable.

In charge of coordinating and managing technical support activities and co-ordinate with the design and development team to resolved the issues.

Successfully monitor performance and compliance to Service Level Agreements. Environment & Technologies:

GitHub, Trello, Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Vision, Microsoft PowerPoint, Rational Rose, Zoom Meeting, Word Press, Helpdesk Software, Inventory Management Software, Online Demo Tool. Organization: Government of Pakistan (IT Department) 2008 – 2018 Location: Pakistan

Role: Information Communication Technology Manager Description:

In government and defense, needs are changing rapidly. Information is collected, transported and processed information from the fields of the future using thousands of sensors, edge and central computing, and real-time analytics. This requires massive amounts of data, and a ubiquitous and extensible cloud.

Perform incident and request management process reviews and recommend improvements. Drive incident and request volume down through root cause analysis.

Manages a complex array of customer engagements (EME etc) including managed services, consulting, and training.

Review, evaluate, and modify existing and proposed programs, assess the effectiveness of programs developed and a means of measuring such effectiveness.

Coordinate with cross-functional teams to develop and assign project tasks and timelines.

Managed Technical workflow board to ensure epics and user story burn was appropriate for the allotted time.

Proven ability to lead and drive teams to conceptualize, develop and implement concepts using various tools.

Escalated risks that have been identified to impact scope, requirements issues, and/or project timelines directly to project manager.

Evaluated software and hardware to determine whether product will be an effective tool for employees, and writes software and hardware evaluations and recommendations for managerial review.

Recommended and implemented changes to product, service, processes, or business practices to resolve issues.

Act as an incident coordinator - liaise between technical teams, executive leadership and customers to ensure effective resolution, adoption of workarounds and communication during outages or service degradation. Environment & Technologies:

GitHub, Trello, Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Vision, Microsoft PowerPoint, Rational, Solaris, VDI, JSP, PHP, MySQL, Liferay, DNS, Networking, Firewall, Router, Switches. Page 3 of 3

Organization: Virtual University of Pakistan 2007 – 2008 Location: Lahore, Pakistan

Role: Assistant Software Engineer

Description:

The Virtual University of Pakistan is a public university with its headquarters in M.A Jinnah Campus, Defence Road, Off Raiwind Road Lahore, Punjab, Pakistan. It mainly focuses on providing distant learning programs through utilization of Information and Communication Technology tools.

Responsibilities:

Automation of general module which can work like plug-in with any application to work with.

Identify and meet technology needs of editorial and business operations.

Using Object Oriented Design and Modeling approach to implement Solution Company time and cost saving on any project. It include (Data Layer using .NET ADO)

Work with outside hosting providers and developers to implement software and website upgrades.

Monitor web operations and respond to problems, some of which occur outside of regular business hours.

Developing government project dealing with then for complete SDLC phases.

Using ASP.NET, ADO.NET, VB Micros and data structure to implement complex business logic.

Developed the presentation Tier using ASP.NET, XHTML, and HTML.

Wrote SQL Queries, and integrated SQL Queries into DAO.

Used ADO.NET to perform CRUD related operation in Database.

Project is develop on Microsoft visual studio and deployed application on IIS server. Environment & Technologies:

Visual Studio .Net, Microsoft SQL Server, ASP.Net, ADO.NET, JavaScript, JQuery, HTML, IIS Express ( Web Server), Microsoft Office for reporting and Data modeling.

Organization: Bramerz (Pvt.) Limited 2007 – 2008

Location: Lahore, Pakistan

Role: Web Developer

Description:

Perfection is a lie but we like to turn it upside down. With attention to every detail, we nurture brands so that they can grow on digital and make the best of every platform they are on. We make it easier for you to manage outbound and incoming online interactions. With our efficient marketing strategy we help you to initiate a business plan and devise the best marketing strategy to streamline and consolidate your work.

Responsibilities:

Collected functional specifications and requirements to create website content.

Developed website content with input from, and coordination with, multiple operations departments.

Tested, deployed, and delivered software in accordance with the specifications of the user departments.

Monitored the progress of the project team during implementation phase.

Launched an internal order management system utilizing primarily PHP and MySQL to introduce a more scalable and reliable solution.

Performed technical analysis to select efficient adjustments based on company specifics.

Performed front-end development and control validation utilizing jQuery and making AJAX calls.

Designed SQL queries to fetch desired records.

Environment & Technologies:

Codeigniter (IDE For PHP), PHP, MySQL, MySql benchmark, Query Analyzer. Microsoft Office, JSON, CSS3, HTML5, JavaScript

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