Patient Service Representative
Resume:
S U M M A R Y
A results-oriented, extremely organized, and self-motivated senior manager, with superb analytical, management and productivity skills gained over two decades of working in real estate. Adept in end-to-end business process with high focus on process improvement, team performance, customer experience and service excellence. U N I T E D S T A T E S W O R K E X P E R I E N C E PATIENT SERVICE REPRESENTATIVE September - Present UT Internal Medicine, Pellissippi Knoxville, TN
• Primarily hired to do Billing for all 3 doctors of the clinic via Intergy
• Taking an average of 80 patient calls a day.
• Scheduling patients for doctor consultation & laboratory appointments via Revenue Cycle
• Taking messages from patients for the doctors/nurses, prescription refills, and other issues they want to discuss with our medical professionals
• Scanning all patient documents into Powerchart.
• Sorting faxes and sending faxes.
• Assisting in check-in and check-out of patients, when needed. OFFICE MANAGER June – December 2021
Diagnostic Imaging Associates, Inc Norton, VA
Diagnostic Imaging is a billing office of radiologist, Dr, Kathleen DePonte, M.D., where radiology exams are received and read, and the results are sent to the clients.
• The documentation & reporting system has not changed in over two decades that in my first month, I initiated digitizing and organizing my predecessor’s manual system and loaded all information into one master file, improving turnaround time by 80%.
• I made several improvements in the following processes to further make daily operations more efficient: mailing packages, internal/external correspondences, scheduling, receiving files, uploading & storing data, documentation, daily financial reporting, receipt of checks/payments, and billing & collection.
• Documented my system in the form of an OFFICE OPERATIONS MANUAL/Turnover Kit so anyone can use it in my absence. This manual was put to the test when I used it to fully train my replacement on the new system. She was able to transition effortlessly into the work environment in five working days. D O L O R E S P A L A B R I C A
S E N I O R M A N A G E R
S K I L L S
// PROFESSIONAL
Process Improvement
Strategic Planning
Organization
Budget
Time Management
Conflict Resolution
Coaching & Mentoring
Active Listening
Customer Satisfaction
Branding
// TECHNICAL
Microsoft Office Suite
Graphic Design
E D U C A T I O N
B.S. Architecture
University of Santo Tomas,
Philippines
dolly,adt1sp@r.postjobfree.com
Alcoa, TN
C O N T A C T
S N A P S H O T P H I L I P P I N E W O R K E X P E R I E N C E I was working in Urban Planning when our Senior Vice President invited me to try my hand at Project Development and move to another company with her. I jumped at the opportunity to learn something different and although architecture was all I knew, I worked hard and learned fast and found my design background was an asset in project development. I was able to apply skills in architecture to management like process improvement, organization, creative problem-solving, common sense, cost reduction, time management, budget management, conflict resolution, due diligence, mentoring and meticulous planning. I have worked in six different real estate developers and managed various types of projects in different stages of development. I have experience in land acquisition & negotiations, conceptualization & land use planning, project launch & interior design, marketing & branding, selling
& costumer service, design & construction, estate management, project closing and property turnover. I enjoy handling multiple projects simultaneously, working with multi-disciplinary teams, and gaining new skills with every project I handled.
21-Year Work Experience
• 12 Years Management Experience
o 4 years – Township Developments A 600-acre master-planned, self-contained, and fully integrated development that has combined residential, institutional, retail & commercial areas; has its own Transport System, Fire Station & Emergency Response Team, Privately-operated Estate Management System and Centralized Water System; and also boasts of an intensive Landscape Plan that includes a Garden Overpass, Pedestrian Underground Bridge, Central Park, Interconnected Linear Park, bike trails and sidewalks.
o 4 years - High-end, membership-exclusive residential condominium, golf, and gaming
(casino) development
o 4 years - Low-cost/Affordable Gated Residential Developments
• 8 Years Design & Planning Experience
o 4 years - Head of Design & Planning Department managing 18 ongoing residential development projects simultaneously at different stages of design & construction. Developments include:
Masterplan, Beach residential development
Masterplan, Mountain residential development
Clubhouse, residential developments
Model Unit plans & Interior design, residential developments
Overall landscaping, residential developments
o 4 years – Urban Planner working on plan review of 2 Industrial Parks and 1 residential development.
• 1 Year Business Development Consultancy Experience o 1 year – Consultant for a Small Trucking Business. Major goals achieved:
Digitized their system, effectively cutting down their workday from 6 days to 5 days.
Set up HR System, interview, screening & hiring process.
Set up employee bank account and integrate online payroll system.
Trained key employees like manager and accountant to implement new systems.
Organized a filing and documentation system.
Created an office manual for Company Rules and Standard Operating Procedures.
DOLORES P A L A B R I C A
S E N I O R M A N A G E R
C O N T A C T
R E F E R E N C E S
Dr. Kathleen DePonte, M.D.
President
Diagnostic Imaging Associates, PC
adt1sp@r.postjobfree.com
Reisa Sloce
Chief Operations Officer
Cumberland Plateau and Lenowisco
Health Districts
adt1sp@r.postjobfree.com
Lynn Sutter
Legal Writer
Wolfe Williams & Reynolds
adt1sp@r.postjobfree.com
Harve Mooney
Reclamation Services Manager
Virginia Department of Energy
Division of Mined Land Repurposing
adt1sp@r.postjobfree.com
Dr. Kenneth Slater, M.D.
Diplomate, American Board of
Internal Medicine Fellow, American
Society of Contemporary Medicine
& Surgery
adt1sp@r.postjobfree.com
dolly,adt1sp@r.postjobfree.com
Alcoa, TN
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