Customer Service Consultant
Resume:
Nanaimo, BC
adt1sc@r.postjobfree.com
Carmine De Michele
Objectives and Strengths
I am a customer service, sales and marketing professional with 25+ years of experience in related fields from retail and real estate sales to restaurant services, looking to apply my knowledge and experience with a leader in the food services industry. Throughout my career, I have been consistently recognized for professionalism and the ability to build strong relationships. Able to work independently or as a member of team and with limited supervision.
Bondable
Professional experience
Account / Territory Manager
Bakemark Ingredients, Nanaimo & Victoria BC 2021-2022
Managed Accounts in territory (responsible for Vancouver Island)
Maintained and grew sales accounts
Liaison and main point of contact between clients and company
Re-Established & Re-Launched post Covid Reopen
Temporary Role with scope to reconnect customers to company
Re-established and maintain relationships
Drove sales growth
Requited to self-schedule and self-direct day to day
Consultant / Property Manager 2011-Current
Self Employed
Manage Rental Properties on behalf of owners including Century 21
Screen and intake new tenants
Point of contact for tenant issues and concerns
Move in / Move out processes including eviction and discipline matters
Provide customer service
Remain Current with legislation and Regulations
Food Service Consultant:
Sysco Foods, Victoria, BC 2011-April 2020
Successfully maintained and grew wholesale and retail sales accounts within food services territories in Victoria and Nanaimo areas
Achieved 100% growth in number of accounts over 1 year
33% sales growth and 15% margin growth on year to year basis
Order fulfillment, accounts receivable
Marketing new products
Prospecting for new accounts
Position was eliminated during Covid and Subsequently restructured
Realtor:
Century 21 Icarus Realty, Nanaimo, BC 2006-2011
Remax Central, Calgary, AB
2000-2004
Achieved Quarterly and Annual Sales Awards
in residential sales in the Vancouver Island market
Achieved "President's Club" status in first year and established excellent networks in the Calgary Region by focusing on customer service and satisfaction at all levels, providing strong market/product knowledge and continuously keeping apprised of market changes and trends.
Developed strong relationships with clients and achieved excellent client referrals and testimonials
Created business development/promotional activities to promote Remax brand and sales
Retail Owner/Manager: Main Street Clothing Co / Tony's Fine Tailoring / Regal Formals, Calgary, AB 1990-2000 & 2004-2006
Led family-owned business to become a leader in the Calgary men’s custom-made and formal wear clothing markets
Pioneered new retail concept to become leaders in the upscale casual and fashion-forward men’s and women’s clothing markets in Calgary
Solid growth in sales of between 25 and 35 per cent for nine consecutive years by creating marketing, advertising and promotional campaigns, developing strong, long-term and loyal clientele base and word-of-mouth referrals.
Provided strong customer service and client-centric focus
Performed all administrative duties related to running a small business such as procurement, budgeting, forecasting, cash management, etc.
Hired, trained, supervised and motivated staff of up to fifteen
Performed quarterly budgeting and sales forecasting
Education
Alberta and BC Real Estate Agent Certificates
Grade 12 Diploma - St. Francis High School, Calgary, AB
Interests
Cooking, Fishing, Outdoors, Football
Personal
Bilingual - fluent in English and Italian
References
Available on Request
Contact this candidate