Customer Service Manager

Rashed Wesa Kingsland, GA *************@*****.*** 678.654.1988INTRODUCTIONExperienced auto repair service manager with 40+ years of experience in the auto industry. Proven professional with focusedpassion in customer service, relationship management, and acute problem-solving skills. Demonstrated record of success withconsistent year-over-year increased revenues.WORK EXPERIENCEExpress Oil Change and Tire EngineersService Manager/Lead TechnicianAlpharetta, GA2000 – 2022• Directed activities of staff performing repairs and maintenance and trained new/existing staff on day-to-day operationsand specific job duties• Acted as point of contact for customers. Ensured proper communications to determine services needed.• Ascertained automotive problems and services by listening to customer’s description of symptoms, clarified description ofproblems, conducted inspections, checked vehicle maintenance records, and examined service schedules• Developed estimates by costing materials supplies and labor, com