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Call Center, Operations Manager

Location:
Lagos, Nigeria
Posted:
December 14, 2022

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Resume:

OYEHAN VICTOR ADEWALE

Olorunfunmi Street, Oworonshoki

adt1rj@r.postjobfree.com

+234**********

PROFESSIONAL SUMMARY

Highly efficient and enthusiastic person willing to learn at all times with excellent verbal and written communication skills and the ability to communicate effectively and professionally with all staff management and clients. Detail-oriented and possess strong interpersonal, organizational and time management skills. Flexible and hardworking with the drive to succeed.

CORE COMPETENCIES

Time Management Phone Etiquette Sound ethics and integrity Communication Skills

Organizational skills Teamwork Positive Attitude

PROFESSIONAL EXPERIENCE.

Hadex Café Bonny Camp, Lagos

OPERATIONS MANAGER Dec 2021 till Date

Ensure all operations are carried on in an appropriate and cost- effective way

Oversee budgeting, reporting, planning and auditing

Formulate strategy and operational objectives

Perform quality controls and monitor production

Victory Milling Store, Akure, Ondo State

CALL CENTER Dec 2018 – June 2019, Sept 2020 – Nov 2021

Maintained positive business relationships to ensure future sales.

Promoted and sold company products using solid arguments to existing and prospective customers.

Answered customer’s questions about credit terms, products, prices and availability.

Maintained complete and accurate customer correspondence data.

Processed forms, orders and applications requested by the customers.

3 Brigade Bukavu Barraks, Kano State

COUNSELLOR (NYSC) Aug 2019 – July 2020

Provided face to face counselling to soldiers.

Built a relationship of trust and respect with the soldiers.

Kept confidential records.

Taught soldiers coping mechanisms related to stress and trauma they might encounter.

Talked to soldiers and their families to help them deal with their problems.

Collaborated with other teams to address customer needs

BUK Computer Services, Akure, Ondo state.

TYPIST Feb 2013 – Mar 2014

Transferred data from paper format to digital files.

Gathered and organized typing materials.

Scanned and printed files as needed

Maintained an organized workspace and managed time effectively.

Managed simple clerical duties.

Proofreads documents to ensure it is error free

EDUCATION

Adekunle Ajasin University, Akungba-Akoko, Ondo State. 2018

Bachelor of Education (B. Edu. Guidance and Counselling)

Oyemekun Grammar School, Akure, Ondo State 2012

Senior School Certificate Examination (SSCE)

Solid Foundation Nur/Pry School, Akure, Ondo State. 2006

First School Leaving Certificate

REFERENCE

Available on Request.



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