Customer Service Store Manager

LISA HOLLAND

*** *** ******* ****, ********, Missouri, 63801, US • 573-***-**** • *******************@*****.*** Customer Service with 20 plus years of successful performance and excellent experience. Dedicated to learning, growing, and succeeding in other professions. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Enthusiastic Store Management to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of payroll control and employee training to better employe atmosphere. Motivated to learn and grow. Committed to improving customer experiences while lowering costs overall. With customers and team members alike, be upbeat and positive. Business operations

Customer service

Problem resolution

Staff management

Recruitment

Team management

Organization

English - Some college (No degree)

Southeast Missouri State University - Cape Girardeau, MO High School - 1987

Sikeston High School - Sikeston, MO

Culinary Supervisor - November, 2010 to January, 2011 Burch Food Services - Sikeston, MO

Regular maintenance and repair operations were spearheaded by me to keep the building and equipment in top shape. Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews. Store Manager - November, 1999 to October, 2010

G H Bass - Sikeston, MO

Was in charge of the stores daily operations, which included staffing and training, compliance, inventory control, and financial functions. All new associates in the store and administrative departments were trained and supervised by me. Counted cash drawers and made bank deposits

Reduced on-site cash with frequent deposits and high accuracy in predicting operations. Counted cash drawers and made bank deposits

Hired staff members who brought talent, enthusiasm, and experience to an already talented team of employees by recruiting, interviewing, and hiring them.

All store and staff issues, financial goals, and sales were reported to the district manager. Professional Summary

Skills

Education

Work History

Store Manager - October, 1995 to November, 1999

Bugle Boy Outlet - Sikeston, MO

Was in charge of the start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions. Generated repeat business through excellent customer service. Built a new store from the ground up by hiring and training a capable team. Hired staff members who brought talent, enthusiasm, and experience to an already talented team of employees by recruiting, interviewing, and hiring them.

Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods. Rotated stock to ensure that it had the best appeal and that shrinkage was kept to a minimum. Protected the store from loss or theft by establishing and enforcing clear security policies. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness. I'm answering questions from customers, head office, and store employees. Personnel Manager - November, 1987 to October, 1995 Walmart Supercenter - Sikeston, MO

Worked with the legal and compliance teams to review paperwork, gather feedback, and ensure the viability of existing data for new training processes.

Updated training processes by reviewing existing documentation, soliciting associate feedback, and collaborating with legal and compliance teams.

Contributed to local and regional HR projects as an effective team member. Implemented a new-hire program that included training initiatives as well as problem-solving and document processing. Improved HR processes and coordinated new hire orientations while onboarding and training new employees. Was in charge of a variety of benefit programs, including 401K, medical, dental, and vision coverage. Contributed to local and regional HR projects as an effective team member. Implemented a new-hire program that included training initiatives as well as problem-solving and document processing.

Contact this candidate