MIAMI FLORIDA *****
CELL 786-***-****
adt1pn@r.postjobfree.com
Lavonia Joseph
Experience
****-******* ***** ****** *****, FL
Claim Specialist/Quality Assurance Rep
Process orders via Fax, Email, and Phone
Provide Freight Quotations
Researched any issues such as Damages, Shortages, and Overages.
File Damage Claims with Carriers
Ensure supporting documentation is within proper order.
2014-2015 Kelly Services Miami Lakes, FL
District Ground Coordinator
Assigned mode of transportation and Carriers pertaining to FCL, FTL, and LTL
Providing Freight quotations
Researched any issues such as Damages, Shortages, and Overages.
Track shipments to ensure on time pickup and delivery.
Negotiated prices for load in certain lanes
2013-2013 Aerotek Professional Staffing Hialeah, FL
Freight Coordinator
Routing shipments according to quantities and territory
Providing freight quotations
Communicating with various freight companies to resolve problems.
Administering an excellent level of Customer Service
Data Entry of freight bills
2006-2012 Sun Logistics MIA Inc Hialeah, FL
Customer Service Representative
Head of Roadrunner Transportation Services Account
Provided a high level of customer service for our largest customer via phone
and email
Set delivery appointments & Billing, Imaging.
Handled freight claims for overage, shortage, and damaged goods
Data entry to keep account information up to date
2004-2006 Areotek Staffing Miramar, FL
Temporary Assignments
Customer Service
Data Entry (50wpm)
2000-2003 Unemployed
Unemployed
Relocated to Georgia to care for my mother/Cancer.
1996-2000 Saia Motor Freight Lines Miami, FL
OS&D Clerk
Customer Service & Dispatch Assistant
Billing Clerk & Linehaul Clerk, Appointment Setter.
Over Shortage & Damage Clerk.
Education
2003-2003 Technical Career Institute Miami, FL
Certified Medical Billing & Coding
Medical Terminology.