Jose Trujillo

**** ***** ********, ***** ** NM 87507

720-***-****

adt1m3@r.postjobfree.com

Work Experience

Carmax (2021-Present)

Customer Service Advisor

•Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction

•Assist Service/Customer Operators with incoming service calls when needed

•Accurately interview and document customer concerns

•Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day)

•Create repair orders, and route work to technicians or mechanical associates

COMCAST BUSINESS (2018-2021)

Comcast Enterprise Support

•Responsible for receiving technical support inquiries from Enterprise Business customers via phone and email.

•Troubleshoots issues to identify appropriate resolution for multiple products or one advanced product.

•Work on straight forward tasks using established procedures

DIRECTV/AT&T (2014-2017)

Retail Services (Nov 2015-Jun 2017)

•Confer with customers by Telephone information on DIRECTV/AT&T products and services, take and enter orders, cancel accounts, and obtain details on complaints the customers had based on the product and service

•Contact with Sales agents from personal stores or corporate level stores selling DIRECTV services and products via phone or email, helped initiate orders, provided information on new products services and pricing, submitted and cancel orders based on the issue

Customer Resolution Specialist (Mar 2015-Nov 2015)

•Confer with customers by telephone to solve any issue or complaints related to DIRECTV Services and products Technical support, billing, product change and cancel service upon the customer's request.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as all actions that where taken.

Technical Support Agent (Jun 2014-Mar 2015)

•Confer with customer by phone based on any technical support inquiries they may have had working quickly to resolve die issue at hand as well providing the best customer care available on every call took.

Education

Cibola High School, Albuquerque, NM

•High School Diploma, May 2004

Additional Skills

•Great Customer Care Experience. Great sales and marketing experience. Experience of several different systems Microsoft Word, Microsoft Excel, Microsoft Power Point. Adobe Photo Shop Etc.

•Typing over 60-70 WPM

Contact this candidate