Customer Service Library Assistant

FRANCOISE TURNER

Owasso, OK ***** 918-***-**** ****.*.******@*******.***

SUMMARY

To secure an Investigative Assistant position that utilizes my analytical and communication skills. SKILLS

& ABILITIES Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinker with demonstrated talent for identifying information critical to the task at hand. Computer-literate performer with extensive software proficiency covering wide variety of applications. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with clients and co-workers. Innovative problem-solver who can generate workable solutions and resolve complaints. Hardworking customer service professional offering 25 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. SKILLS

Adaptability and Dependability

Team Leadership

New Hire Training

Positive Attitude

Customer Service

Transaction Approvals

POS System

Complaint Resolution

Store Opening and Closing

Flexible Schedule

Online Order Picking

Cash Handling

Detail-Oriented

Customer Transactions

Honest and Ethical

Customer Relations

Call Response and Transfer

Product Location

Staff Supervision

Cash Register Operations

Price Identification

Inventory Stocking

Problem-Solving

Reliable and Responsible

Feedback Acceptance

Policies and Procedures

Work Task Prioritization

Product Scanning

Cooperative Attitude

Payment Processing

Honest and Dependable

Credits and Refunds

Employee Training

Problem Solving

EXPERIENCE

05/2022 to Current Head Cashier

Sprouts Farmers Market Inc, Grocery Owasso, OK

Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Processed refunds for worn, damaged and broken merchandise. Prepared cash deposits and balanced store safe for opening and closing of business.

Learned roles of other departments to provide coverage and keep store operational.

Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.

Helped customers find specific products, answered questions and offered product advice.

Monitored checkout counters and self-checkout areas to assist with complex transactions.

Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Verified customer age requirement for alcohol or tobacco purchases. Helped with purchases and signed customers up for rewards program. Greeted customers promptly and responded to questions. Counted and balanced cashier drawers.

Maintained work area and kept cash drawer organized. Processed customer payments quickly and returned exact change and receipts.

05/2021 to 04/2022 Shift Supervisor

Walgreen's Pharmacy Owasso, OK

Assisted upper management with daily operations to meet standards of service and quality.

Completed opening and closing duties to facilitate business operations. Reinforced rules to promote superior employee performance. Patrolled work areas to inspect operations, identify concerns and implement corrective actions.

Monitored security and enforced loss prevention strategies during shift. Resolved customer complaints and reported issues to senior management.

Coordinated shift workers for inventory receiving, auditing and restocking. Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.

Delegated tasks to employees and monitored activities and task completion.

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements. Coached team members to increase productivity and reduce workplace accidents.

Educated customers about offerings, promotions and pricing to boost sales.

Handled escalated customer concerns and emergencies in absence of manager or supervisor.

09/2019 to 12/2019 EXPERIENCE Planner

Coca Cola

Customer Service, Dealing with equipment and techs on time and placement for customers

Putting together of information for customers and techs. 01/2010 to 01/2015 OVERNIGHT MANAGER

CVS PHARMACY

Customer Experience, Overnight Store Operations, Inventory Management, Loss Prevention

01/2004 to 01/2006 SALES MANAGER

MIKASA

Customer Experience, Inventory Management, Staff Training and Development, Loss Prevention, Scheduling, Cash Management RECEPTION, ENGLOBAL ENGINEERING

01/2002 to 01/2004 LIBRARY ASSISTANT

TULSA COMMUNITY COLLEGE

Customer Service, Inventory Management, Asset Tracking, Computer System Support.

01/2000 to 01/2002 BURSAR'S ASSISTANT

TULSA COMMUNITY COLLEGE

01/1997 to 01/2000 HEAD RECEPTIONIST

RE/MAX

Incoming Call Routing on Multi-Line Phone System, Customer Service, Accounting, Advertising, General Office, General Computer Support. 01/1993 to 01/1997 HEAD RECEPTIONIST

JOE MARINA HONDA

Call Routing and Paging, Accounting, Advertising, Computer Services, General Office.

01/2004 Desktop Support

General Office, Customer

Service, Computer Services.

Inventory Specialist

Home Depot

Dealing with input and output of inventory.

Customer Service

Cash Management, Accounting, General Office,

Computer System Support.

EDUCATION AND TRAINING

06/1993 GED

CLAREMORE HIGH SCHOOL Claremore, OK

GPA: 6

Some College (No Degree): Psychology/Computer Science TULSA COMMUNITY COLLEGE Tulsa, OK

GPA: 4, Dean's Honor Roll

REFERENCES

JAMES SNODGRASS Sales Manager, Joe Marina Honda 918-***-**** GARY TORRES Shift Manager, CVS Pharmacy 856-***-**** Ashley West RN Urgent Care 918-***-****.

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