KORTNEY

Dayton

Skilled Office/Operations Manager talented at improving team performance through innovative

Management techniques. Offers thoughtful, comprehensive and constructive feedback to staff

members to promote productivity and company loyalty.

ACCOMPLISHMENTS

06/2014

Current

2027 Leo St,

SUMMARY

HIGHLIGHTS

EXPERIENCE

09/2008 to

06/2014 to

SINK

, Ohio 45404 C: 937-***-**** adt1k0@r.postjobfree.com

Payroll Dedicated

Accounts payable/receivable Client relationships

Analytical Strategic planning

Personable Procedure development

Team building Inventory control

Cost reduction and Staff retention

containment Contract management

Multi-site operations Microsoft Office Suite expert

Flexible Productivity improvement

Advertising background specialist

Client relationships Troubleshooting and problem

Market penetration solving

Quantifiable revenue increases Contract review and

recommendations

Along with the owner I Co-managed very closely and efficiently a company revenue in excess of $750,000 annually. Researched and resolved billing problems that had

been previously missed. Demonstrated proficiencies in telephone, e-mail, fax

and front-desk reception within high-volume environment. After 8 yrs my

commitment level is unmatched.

Customer Service Representative/Assistant Manager

Vacs and Videos Huber Heights, Ohio

Monitored the daily activities of all customer support team members.

Recruited, managed and mentored an average of 25 new customer

service representatives per year.

Developed, implemented and monitored programs to maximize

customer satisfaction. New customer service representatives per year.

Improved service quality and increased sales by developing a strong

knowledge of company's products and services.

Provided detailed monthly departmental reports and updates to senior

management.

Addressed negative customer feedback immediately.

Office Manager

Absolute Janitorial Inc. Huber Heights, Ohio

Personally responsible for managing approximately $750k in revenue to

include all payrolls, accounts payable/receivable, sales, expansions, and

repairs.

Developed and managed annual operating budget.

Developed and shared best practices across the company.

Recruited, hired and trained all new employees for each department.

Built and maintained effective accounts receivable and cash flow

monitoring systems.

Identified inefficiencies and made recommendations for process

improvements.

Establish and implement departmental policies, goals, objectives, and

procedures, conferring with board members, organization officials, and

staff members as necessary.

Developed, implemented and monitored programs to maximize

customer satisfaction.

EDUCATION

2009 High School Diploma

Walter E. Stebbins High School Dayton, Ohio, USA

References available upon request

Contact this candidate