Appointment Setter Service Representative
Resume:
Raelyn West
Customer Service Rep and Sales
Dallas, TX 75227
adt1je@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Appointment Setter
ADT Solar - Dallas, TX
March 2022 to July 2022
Set appointment with homeowners to get solar panels put into their roof to save energy. Required to make customer feel comfortable and giving them all information about why Solar is best and what Solar has to offer.
Customer Service Representative
AT&T - Dallas, TX
November 2020 to March 2021
I was a chat specialist that helped with trouble shooting issues that customers had. Also had to do inbound calling for those that needed more assistance via phone. Application Customer Service Representative
Willis Towers Watson - Richardson, TX
July 2019 to January 2020
My job consist of applying healthcare participants into their new plans. I complete applications and send them to the centers of Medicare and Medicaid.
Customer Service Representative
PwC - Cornerstone Staffing - Dallas, TX
June 2018 to May 2019
I answered calls about investments that AXS service and send out K-1's to report on their taxes. I was also a floor coach during the assignment. I was assigned by temp service Cornerstone Staffing and the assignment ended on May 10, 2019.
Research Interviewer
Nielsen Audio - Dallas, TX
November 2016 to May 2018
As a research interviewer, I called and got the peoples views on what they like to listen to on the radio on a day to day basis.
Indexer
Maximus - Irving, TX
June 2016 to October 2016
I prepped the veterans appointments by inputting the important information about the patients health issues from the documents given to proceed in the appointment setting process. I went on maternity leave and while on maternity leave the contract for the company ended. Housekeeping
Hilton Worldwide - Dallas, TX
February 2016 to May 2016
Greet and acknowledge all customers in a friendly professional manner and provide quick, responsive customer service also clean room dust rooms
clean bathrooms all the overall housekeeping. I was three months pregnant and couldn’t lift over 30 pounds and could not fulfill the jobs needs so I resigned. Meat Clerk
Tom Thumb Food Stores Inc. - Dallas, TX
August 2015 to January 2016
Door greeter/ Cashier
Meat Clerk- served customers in the meat and seafood dept and gave excellent customer service. The pay was not great at all and poor management.
customer service
teleperformance - Dallas, TX
June 2014 to June 2015
Handled inbound calls from new and existing customers regarding a variety of requests, routed calls to correct areas when reached in error. Processed payments for goods and services rendered or requested in a timely manner. Humana customers called to pay bill, check copays and benefits.
I was in sales with Humana also selling Medicare plans to those who were eligible. Education
High school or equivalent in N/A
James Madison High School - Dallas, TX
2010 to 2014
Skills
• Customer Service (5 years)
• Call Center
• Customer Care
• CSR
• American Sign Language (10+ years)
• English
• Translation
• Typing (7 years)
• Multilingual
• Data Entry
• Microsoft Office
Additional Information
I am a very hard consistent worker. I will be on time and I will do my job well without slacking. I was an a honor roll student in high school and graduated top 20% of my class. Once I learn something, I become very good at it. I have typing experience. I can type 35 words in 1 minute. I read fluently and also know how to file paperwork. I'm very consistent as well. I’m fluent in sign language as well.
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