ANDREA LOVATO

*** **** *** ** *** Rancho, NM ****4 505-***-**** adt1j1@r.postjobfree.com

SUMMARY

Professional customer service and management with an extensive 30 years of experience. Ability to establish rapport with clients and exceed in company expectations. Reliable, courteous, driven, with time management and prioritization abilities. Passion for people.

Skills

Ability to multitask. Works well under pressure. Proactive. Excellent communication and organizational skills. Personable and conscientious. Reliable, loyal and a fast learner. Knowledge of POS systems. Natural leader. Training and development. Budget and cost control. Payroll/Bookkeeping. Provide clean and safe work environment. Performance improvement.

Employment History

Server- February 2013- present, Range Café- Bernalillo NM

-Efficient and effective customer service contributed to improved rates of return service

-Attention to detail

-Showcase outstanding problem solving, interpersonal and time management skills

-Build customer loyalty through fostering strong relationships

-Anticipate guests needs, ensuring guests are provided an excellent experience

-Knowledge of all menu items and ingredients, service standards, guest relations and etiquette

-Physical work of heavy lifting and extensive walking

-Managing personal cash bank- credit card and bill change for guests

-Precise order entry and detail

General Manager- February 2000- February 2013, Range Café- Albuquerque, NM

-Supervised all staff of 50 employees and the day-to-day operations of the establishment

-Handled customer relations and customer concerns

-Hired, trained, and mentored front of house staff

-Developed quality standards for customer service

-Evaluate staff performance

-Developed conflict resolution skill by settling disputes

-Inventory and Inventory entry

2

-Alcohol ordering

-Payroll

-Bookkeeping and bill paying

-Maintained employee retention

-Manage and count cash drawer totals

-Cost controls

-Responsible for opening and closing duties, drawer count, bank drop, POS batch reports

-Ordered all necessary supplies

Server Trainer- May 1993- February 2000- Range Café- Bernalillo, NM

-Educated new servers according to the principles of the company and illustrating sales techniques

-Developed teamwork, communication, and sales skills in a fast-paced environment

-Teach new servers to navigate, understand and engage the use of the POS systems

-Teach and practice menu items and ingredients with new servers EDUCATION

-1992-1995 Victory Christian School- Albuquerque, NM

- High school diploma- graduated in three years, one year early

- Yearbook

- Music- clarinet and piano

- Drama

CERTIFICATES

-Alcohol server certificate- State of NM

-Food Handlers certificate- State of NM

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