Data Entry Administrative Assistant, Customer Service Representative

Taiwozainat B. Smarton

**** ****** ***** ***** *********, Maryland 21209

240-***-**** adt1i4@r.postjobfree.com

Objective

Performance-oriented professional seeking a challenging position in industry, government, or academia.

Skills

Knowledge and understanding of laboratory/medical terminology, good documentation practices.

Ability to follow pre-established protocols and assignments meeting project deadlines.

Strong interpersonal, written/verbal communication and organizational skills.

Education

Morgan State University, Baltimore, MD

Bachelor of Science in Biology, May 2020

Related Experience

Data Reviewer/Quality Control Scientist January 2021-Present

Catalent Pharma Solutions Harmans, MD

Process customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the team leader and/or supervisor for resolution.

Create/revise SOPs, Protocols and Reports.

Assists with metrics for trending and reporting, stability, and QC analytical data.

Maintain customer confidence and protects operations by keeping information confidential.

Support all data integrity initiatives.

Medical Administrative Assistant May 2020-December 2020

Parexel International Baltimore, MD

Performed data entry tasks and filed patient reports daily.

Managed tasks using MS Office and database spreadsheet applications.

Scheduled testing and appointments for patients both in person and over the phone.

Provided exceptional customer service; communicated with patients, medical providers, laboratory, and hospital staff in clear, concise, and compassionate manner.

Customer Service Manager November 2019-October 2021

Walmart Towson, MD

Conducted regular inventory checks and ensured all merchandise was properly stocked for customers’ convenience.

Resolved customer concerns.

Managed the daily operations of the store, including payroll, budgeting, and vendor relations.

Reduced employee turnover rate by implementing an incentive system based on performance reviews.

Research Assistant October 2018-August 2020 Morgan State University Baltimore, MD

Developed system for improvements to supply ordering and inventory management.

Provided support to Primary Investigator with preparation of abstracts and manuscripts.

Prepared and organized laboratory equipment, facilities, documentation, and schedules

Maintained filing systems, filed, and retrieved documents, manuals, reports, and other materials.

Compare data with source documents or re-enter data in verification format to detect errors.

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