Technician It Network

Charles Marfo

New York, NY www.LinkedIn.com/in/Charlie-Marfo-a845b6a3/ adt1i3@r.postjobfree.com 646-***-****

Target: IT Network Operations Technician IT Project Management Professional

Technical Networking Customer Services Accounting Procedures Telecommunications

Performance-driven, analytical, and process-focused aspiring IT Networking Professional with transferable experience in installing and monitoring servers, handling operating systems, scrutinizing hardware and networks, performing system backups, optimizing IT resources, analyzing control user access, upgrading software, and maintaining compliance. Possess a proven track record of consistently exceeding expectations, working with high-performing teams, improving client experience, resolving technical issues, ensuring system integrity and quality, streamlining operations, and generating cost optimization.

Transferable expertise in technical networking, wired and wireless network management, computer system administration, hardware and software troubleshooting, problem-solving, client services, and team collaboration.

Champion all aspects of customer engagement, Google helpdesk, networking switches, learning and development, client relationship management (CRM), consultative solutions-selling, and transportation management.

Showcase an ability to install, configure, and maintain Local Area Networks (LAN), Wide Area Networks (WAN), data communications networks, operating systems, switches, routers, access points, and physical/virtual servers.

Adapt seamlessly to change in difficult situations, utilizing customer-centric mindset to cultivate robust solutions while quickly learning new systems and processes to maintain competitive advantages within fast-paced environment.

Core Competencies

Customer Service/Client Acquisition, Growth & Retention

Computer System Administration/IT Project Management

Effective Communications/Technical Troubleshooting

•IT Networking/System Installation & Configuration

Switches & Routers/Hardware & Software Diagnosis

Programming Skills/Team Training & Leadership

Education Qualifications

Mercy College Expected December 2023

Bachelor of Arts (B.A.) Behavioral Sciences

New York Institute of Technology 2014–2015

Bachelor of Arts (B.A.) Telecommunications Management

Courses Included: Technology and Global Issues, Programming, Java,, Accounting, and Economics.

Cisco Certified network Associate (CCNA) November 2022

Completed Coursework Towards Google Helpdesk Certification (75%) Complete

CompTIA Network+ CE Certification

Professional Experience

Network Engineer WUC Technology – 2016-Present

•Spearhead multiple projects and initiatives simultaneously, utilizing prioritization, multitasking, and time management skills to complete deliverables on time, with excellence, and in alignment with requirements/standards.

•Showcase an ability to install, configure, and maintain Local Area Networks (LAN), Wide Area Networks (WAN), data communications networks, operating systems, switches, routers, access points, and physical/virtual servers.

•understanding of network protocols including tcp/ip, udp, dns.

Network Technician KCN SOLUTION 06/2016-12/2019

•Provide technical assistance and user support, interacting with users to identify and troubleshoot technology issues while reading technical manuals and conducting computer diagnostics to investigate and resolve root cause of issues.

•Patching and unpatching of cables

•Running and installing cables

•Provided exceptional customer support

Cook Assistant French Restaurant – New York, NY 2012–2014

Delivered high-quality food services in alignment with customer requirements and expectations, thus promoting client success and driving efficiency, effectiveness, and productivity by following industry best practices.

Collaborated across functions and worked directly with Chef to handle salad, steak, wine, and cheese menu, coupled with a focus on achieving patron success and exceeding sales targets without compromising service and food quality.

Proactively identified issues and discrepancies, cultivating robust solutions, evaluating alternatives, and implementing viable strategies while resolving escalated kitchen issues with minimal supervision.

Maintained up-to-date knowledge regarding a variety of menus and ingredients, supporting cuisine decision-making, recommending customized dishes, and ensuring exceptional restaurant experience.

Enhanced customer engagement, acquisition, and retention through offering top-notch customer services, delivering high-quality food and responding to complaints or concerns in a professional and timely manner.

Generated operational excellence, improving and streamlining restaurant functions, including client services, food quality, and employee performance, thus increasing productivity and revenue growth on year-over-year basis.

Steered and directed team collaborations, coordinating cross-functionally and interdepartmentally with staff, administration, and ownership to support strategic decision-making and achieve organizational objectives.

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