Vaidehi Kulkarni

Pune, Maharashtra, India

adt1h1@r.postjobfree.com 860*******

linkedin.com/in/vaidehi-kulkarni-51675325

Summary

Experienced Service Management Specialist with a demonstrated history of working in the financial services industry. Skilled in Statistical Data Analysis, Data Science, Data Visualization, Data Management, and Data Structures. Strong operations professional with a B.E (Computer Technology) from Mumbai University. 5 years from 2010 to 2015 in Capgemini.

Experience in using my skillsets for volunteering with NGOs like NADD Foundation, MITRA Foundation and Nirmaya Health Foundation.Over 15 years experience in Data Analysis, Data Visualization,Database, Business Intelligence, Scrum

Master, Software Development, Report development and Automation, Project Coordination,Service Management, Problem Management, Change Management, Client Relationship Management, Customer Care & Business Support.

# Prepare weekly/monthly project report and MIS for business analysis and development

# Expert in Microsoft Excel and Macros automation.

# Chair person for Scrum master meetings.

# Software development – providing help wherever required.

# Database adminstration and proficient financial reporting, analysis and management of sales record, data management.

# Recognized for strategic thinking, implementation abilities, and innovation while handling key client deliverables and providing quality results

# Product owner – ITAO and CSM Coordinator

Experience

Service Management

Deutsche Bank

Nov 2015 - Present (7 years 1 month +)

Participated in setting up the processes (Incidents, Problems and Change) well versed with ITSM.

- CSM Coordinator for 2000+ apps.

- Project Coordination (Both Project / Service Management)

- Data Analysis and Visualization expert.

- SLA Management (Incident SLA / OLA etc)

- Process Improvement and advise on automation wherever required.

- VBA Excel Report Automation.

- Addressing and chair person for SCRUM Meetings.

- Working on Automation using Confluence

- Report development using SAP business objects.

- Database administration for Golden Source.

Volunteer NGO

MITRA Technology Foundation

Mar 2021 - Aug 2021 (6 months)

Vaidehi Kulkarni - page 1

Imparted excel training to Mitra Foundation.

Management Information System Team Lead

Capgemini

Sep 2010 - Nov 2015 (5 years 3 months)

Responsible for the preparation and distribution of the reports- weekly, monthly, daily problem and adhoc reports

Responsible for allocating the client’s project requests to the respective project managers and help to fulfil the request by Assisting and coordinating the work with various functional teams. Making and maintaining billing / revenue entry in NOP systems Raising purchase orders in GPS systems and coordinating with project managers Preparing server performance and capacity reports along with coordination with SCOM and Wintel teams.

Coordinating the Release managers for change requests that were requested by the client and the individuals when there is a necessary to perform a change on the infrastructure. Maintaining, Analysing and mitigating SLAs

Maintaining SCOM reports

Maintaining Team room and PMO mailbox.

Involved myself in Analysing the reactive incidents and responsible for raising a problem requests if the Cause is not identified via an incident investigation. Responsible for driving both reactive and proactive problem investigations. Accountable and responsible for coordinating different groups of technical teams to work on identifying cause and the permanent fix for a problem which is in question. Identify the bottlenecks and raise proactive problem investigation through trend analysis and with the help of categorization of alert types.

Responsible to submit Root Cause Analysis document to the client once the investigation is complete which will showcase the effectiveness of problem management. Report Automation.

Service Management Analyst

Capgemini

Sep 2010 - Nov 2015 (5 years 3 months)

As a service management Analyst my role involved - reporting SLA incidents, problems and change along with conducting calls with teams and seniors management whenever required. Automating excel reports using vba macro was part of my job followed by process improvements. coordination with problem management was part of it.

Project Coordinator

Edifice Erection Pvt Ltd

May 2007 - Mar 2009 (1 year 11 months)

Tracking of day to day progress of ongoing projects at various sites Consolidation and distribution of Project management MIS reporting/Metrics/Monthly scorecards Prepare project wise expense report (Planned v/s actual) and hightlight during project meetings Conduct regular meetings with various teams involved in the project execution to address issues, risk mitigation for delayed activities and client escalations Resource forecasting, movement updates and Project resource master plan Provided facilitation and support to operations and projects teams. Vaidehi Kulkarni - page 2

Handled regular client interactions to determine the business needs, gather and document requirements, provide timely update to clients; to manage their expectations. Conducted internal Audits to ensure timely compliance of all statutory obligations Presentation to highlight business results on a weekly/monthly basis to provide intelligence & enable business to make data oriented decisions to drive excellence. Project Coordinator

Parikh And Kulkarni Consulting Engineers (P) Ltd

Jan 2002 - Apr 2007 (5 years 4 months)

Day to day Site updates on work progress

Responsible for creating various business scorecards to drive business reviews and adherence to action plan

Provided support to operations and projects teams for solving issues, mitigating risks and escalations wherever required

Monthly invoicing to the clients & address invoicing related queries from clients Projecting/forecasting for multiple sites for revenue, expense & staffing Administering various projects & Resources

Preparation and maintenance of Service Catalog (a list of standard services and agreements made available to customers

Team Leader

ENZAL CHEMICALS (INDIA) LIMITED

May 2001 - Sep 2002 (1 year 5 months)

Manage client relationship and build company reputation and generate leads. Develop and manage customer/prospect and communicate through e-mails, in house meetings, and direct mail.

Prepare performance report of sales representatives and team managers for target achievement and ensure action plans are in place.

Help team to approach & secure new/existing accounts to achieve sales revenue & profit target. Conduct Data Research online for exploring new available business opportunities. Analyse and develop new business opportunities.

Working and coordinating with other internal divisions to keep track on market performance and trends. Conduct performance analysis and develop sales review presentations for discussion with senior and higher management of all Brands.

Prepare standard operatin procedures, workflow processes and clear systematic steps for customer service and continuous improvement across all teams. Prepare daily MIS/Stock and market information report and send to the team, provide feedback and support to the field after business analysis.

Education

Mumbai University Mumbai

B.E (Computer Technology), B.E (Computer Technology) Licenses & Certifications

Scrum Master Certificate of Proficie - TestDome

Vaidehi Kulkarni - page 3

d1c7d871e5e0494197c6cb46bf58ac37

Mitra Foundation - MITRA Technology Foundation

Nirmaya Health Foundation - Chezuba

Skills

Scrum • Oracle SQL Developer • Jira • Data Analysis • Presentation Skills • Coaching • Senior Stakeholder Management • Microsoft PowerPoint • Client Presentation • Presentation Design Vaidehi Kulkarni - page 4

Contact this candidate