SOCIAL MEDIA PRESENCE:

AMALIA (Mia) JANVIER

Anaheim, CA (SoCAL)

REQUIRED SKILLS ASSESSMENT

Position Requirements Candidate Experience

Able to develop Project Relationships Proficient creating a strong foundation of trust and communication practices with project/ product/ business teams to ensure smooth transition of requirements from discovery to implementation. Understand and provide input during intake process of new projects, enhancements, and requests.

Strong understanding and experience providing inputs during intake process of new projects, enhancements, and requests. Able to interact with business and development

stakeholders to reach understanding

Collaborated with multiple stakeholders (i.e. Business Owners, SMEs, Vice-Presidents) across Nashville to isolate product issues and seek quality improvement opportunities.

EXECUTIVE SUMMARY

• Certified Business Process Manager (CEG-Duke University), Scrum Master (Scrum Alliance) and has several advanced Project Management certifications. 10+ years of experience within Information Technology management.

• Strong experience in Business Process (re)Engineering, requirements facilitation, methodology development, product management/ training, project management, Agile/Scrum/SDLC, etc.

• Led major technology projects in collaboration with other city departments for enterprise-wide systems; Served as the authority for one or more related business system specialties within departments.

• Familiar with Microsoft Office applications, Adobe Acrobat Pro, virtual platforms, databases/scripting & Agile solutions.

• Currently resides in Oakland, CA. Used to live in the Nashville area and has no issues relocating back to Nashville, TN.

• Available for an interview with 24-48 hours of prior notice and can start the project within 2 weeks from confirmation. Eligible to work contract to hire and full-time positions. PROFESSIONAL ATTRIBUTES

• Business Process (re)Engineering

• Certified Scrum Master (Agile)

• Quality Assurance Management

• C. L. Dellums Union Graduate

• Requirements Facilitation

• Contract Management

• Methodology Development

• Cost-Savings Focused

• Project Coordination

• Product Training

• Strategic Partner

• Trend Analysis

EDUCATION

Southern New Hampshire University – (In Progress) – 4.0 GPA

• Master of Arts – English Literature (Scriptwriting Track) Capella University – (*On Hold*)– 4.0 GPA

• Master of Science – Information Technology (PM Track) Florida Atlantic University – (Graduated 2003)

• Bachelor of Science – Management Information Systems PROFESSIONAL EXPERIENCE

AgreeYa Solutions – (onsite) RiotGAMES Los Angeles, CA 07/2022 – *Present Business Systems Analyst (Sr.) for Workplace Experience & Information Technology Departments

• Develop and analyze functional specifications: (Systems analyzed): Systems Analyzed: RIS (Riot’s Oracle EBS), Slack, Google Workspace, Robin (Desk mgt), Genetec (badge systems), ServiceNOW (support ticketing system), VNDLY, Workday, CoSTAR, Verdacity Switch, and more…

• Gather business requirements, then translate those artifacts into recommendations and policies

• Analyze business rules and department/system issues for their impact on current operations

• Communicate with stakeholders to understand their requirements

• Design efficient IT systems to meet business and technology needs SOCIAL MEDIA PRESENCE:

• Coordinate developers to build and implement technology solutions

• Integrate multiple systems and reconcile needs of different teams

• Gather feedback from end users about system performance

• Plan and oversee projects (e.g. upgrades, hardware/software installations)

• Provide advice and technical training

City of Oakland - Oakland, CA 01/2016 – 04/2022

Project Manager & Oakland Managers & Supervisor’s Chapter Union Leader & Steward

• Analyze regulatory rules and regulatory issues for their impact on current operations

• Served as the authority for one or more related business system specialties within departments

• Coordinate system related activities with other departments for multi-departmental system projects

• Develop solution training exercises for subordinate staff and maintain technical education

• Reviewed the work of subordinates to ensure appropriate policies and procedures are followed

• Led major technology projects in collaboration with other city departments for enterprise-wide systems

• Supervised/directed the analysis, development, and implementation of business operations

• Gather business requirements, then translate those artifacts into recommendations and policies

• Recommend various personnel actions to increase team’s performance and/or correct disciplinary measures HCA Inc. – Parallon [Brand] - Franklin, TN 01/2015 – 01/2016 Senior Product Analyst

• Lead cross-departmental efforts to identify and resolve quality concerns.

• Analyzing product data to identify trends and develop solutions to current/future product quality issues

• Conduct detailed product inspections to identify quality issues. Ensure all products adhere to corporate standards and government regulatory requirements.

• Collaborate with multiple stakeholders (i.e. Business Owners, SMEs, Vice-Presidents) across Nashville to isolate product issues and seek quality improvement opportunities.

• Visit facility operation (i.e. Service Centers) to master product/business needs; which includes facilitating SME interview, observation session, etc.

Nashville Electric – TN 09/2012 – 01/2015

Senior Consultant – Business Systems Analyst (Contract)

• Formulate and define system scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements

• Perform analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications

• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and fashion desired results

• Functioned as the NES- IT Team Captain for fundraising/team building events; (notable the 2014 AHA - Heart Walk Fundraising Initiative).

• Guide and advise less-experienced Systems Analysts, Subject Matter Experts, and selective end-user on goal-oriented objectives

• Research the business implications of the application of technology to the current business environment CERTIFICATIONS & TECHNICAL APTITUDE

EAP Management Leadership Training

• Issued by Claremont EAP (Emp Asst. Program)

• Issued in August 2019

CL Dellums African American Leadership Training

• Issued by UC Berkeley Leadership Program

• Issued in June 2019

Business Communications (Master Class)

• Issued by: Oak-HR via TeamSMART Software

• Issued in January 2019

Computer Security Awareness Certification

• Issued by: Oak-HR via Target Solutions Training

SOCIAL MEDIA PRESENCE:

• Issued in June 2018 (…annually)

PMP Boot Camp & Advance PM Training

• Issued by: AcademyX

• Issued in November 2017

Project Management Essentials - Functional Mgrs.

• Issued by: ALCO-Alameda Cty. Training

• Issued on: March 2017

Project Management – Advance Techniques for Large Project Implementations

• Issued by: C.S. Week – Cust Svc Industry

• Issued on: May 2014

Certified Business Process Manager

• Issued by: CEG/Duke University

• Issued on: March 2013

Agile Requirements Writing Certification

• Issued by: ASPE Inc.

• Issued in February 2012

Certified Scrum Master

• Issued by: Scrum Alliance

• Issued in July 2010

HONORS & AWARDS

Southern New Hampshire University *Honors Graduate Student*

• Issued by: SNHU.edu

• Issued in June 2019

State of California Congressional Recognition for Excellence in Community Service

• Issued by: State of California

• Issued in June 2019

IFPTE Local 21 (Union) Trained Union Management Steward

• Issued by: IFPTE

• Issued in February 2019

American Heart Association – IT Team Lead – onsite Nashville Electric Services

• Issued by Nashville, TN

• Issued in November 2014

FAMILIAR SYSTEMS & APPLICATIONS

Microsoft Office Applications:

• MS Project; MS Visio (process flows); Excel; Outlook; Word; PowerPoint, etc.… Adobe Acrobat Pro (printable document format)

• Document Cloud [DC] & Creative Cloud [CC[

Virtual Platforms

• Zoom

• Web-Ex

• Go-to-Meeting

• Microsoft Teams

Databases/Scripting:

• MySQL

• Pictometry (GIS)

• Accela Citizen Access

• Oracle Time & Labor EBS

• Qmatic Orchestra vs. 6.2

• Peoplesoft – Administration dB

Agile Solutions:

• Jira (PMs)

• Contour (Bas)

• Q-Metry (QA test plans)

• Microsoft SharePoint (Project Sites)

• Microsoft Team Foundation Server (2013)

SOCIAL MEDIA PRESENCE:

APPENDIX 02: Curriculum Vitae for “Amalia Janvier”

Contact this candidate