Administrative Assistant Customer Service
Resume:
Jaydan Arzola
Kempner, TX *****
***.********@*****.***
Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Work Experience
Customer Service and Sales Representative
IBC Bank - Cedar Park, TX
December 2020 to Present
• Verified amounts and integrity of every check or funds transfer.
• Recommended bank products and services to current and prospective customers.
• Explained bank services, financial products and applicable fees to customers.
• I am currently the Vault teller, I handle the vaults buys and sales through Loomis.
• I handle the city's work, like their checks, and their money. Along with the Municipal Court.
• I'm also a trainer for new hires.
• I'm quick with my transactions, and counting, I learn and adapted quickly to my job and work that needs to be done.
Waitress
Backporch Drafthouse-west - Lawton, OK
September 2020 to December 2020
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Served plated dinners, buffet-style dinners and passed hors d'oeuvre for parties.
• Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Dean Nolan, OD
Optometrist - Lawton, OK
July 2020 to August 2020
• Improved customer satisfaction by finding creative solutions to problems.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Learned eye exams and computer work to support office needs.
• Achieved cost-savings by developing functional solutions to eyes and insurance problems. Host/Cashier
Comanche Red River Hotel Casino - Devol, OK
August 2017 to August 2018
• Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Guided guests to appropriate seating for party size, provided with menus and refreshments.
• Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
• Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Cleaned and restocked front counter areas, got change for register and checked server supplies.
• Answered telephone to provide establishment information and take party reservations.
• Answered front of house phone to inform customers of wait times, take reservations and record to- go orders.
Education
GED
Temple High School - Temple, OK
May 2017
Skills
• Assisting production
• Promoting products (1 year)
• Product information
• Product awareness and visibility
• Medical coding and billing
• Money Handling (4 years)
• Money Management
• Safe and vault operation (1 year)
• Excellent communication skills
• Retail sales (1 year)
• Banking (1 year)
• Typing (1 year)
• Filing (Less than 1 year)
• Lead generation
Certifications and Licenses
Basic Life Support (BLS)
May 2022 to May 2024
CPR Certification
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