Assistant Specialist Csr

SOUMALY (Molly) PHANHLY

Ph.: 612-***-****

Email: ********@*****.***

EMPLOYMENT OBJECTIVE: A full-time position at a well-respected company that would benefit from my exceptional customer and administrative client service skills, and teamwork.

SUMMARY

SKILLS AND ABILITIES:

● Accurate, self-motivated, detail-oriented, resourceful use of Microsoft Office, Excel and many other business software systems.

● Administrative Assistance, Payroll Auditing, working with staffs/clients and customers with ability to multi-task.

● Enjoys routine work, very flexible to respond to change in tasks/priorities

● Ability to identify & communicate process improvement opportunities and a quick learner with a drive to succeed

● 20+ years of providing customer/clients services. EMPLOYMENT HISTORY:

Walden University (Adtalem Global Education) Contractor- Areotek -WFH 8/2021- 6/2022

HR Payroll Administration Assistance: Payroll Auditing /Staffs Assistance

• Assist staffs with payroll questions

• Assist with Ordering textbooks for staffs

• Host/Setting up and prepare documents for monthly Zoom meetings for (CAP) Riley College

• Sends email for Dissmissal and Upcoming schedule for new hire trainings. EQUINITI TRUST COMPANY/ EQ SHAREOWNER SERVICES –CUSTOMER CARE REPS-Mendota Heights, MN 8/2016 – 7/2021

● Assist in multiple department when needed and asked, projects, assist with peer coaching new hires, back up Help Desk/MOD assist CSR with de- escalation when possible, take over calls in an escalation situation, process pending and do call back when require follow up, file complaints appropriately and in timely manners according to comply with company procedures, assist with processing claims, process sale stock,, maintenance updates

● Achieve Service Recognition Award for Stellar Performance in demonstrating the highest caliber of service and excellence to Wells Fargo/EQ by Equiniti Shareowner Service customers, team members and shareholders, brokers with transfer of stocks shares

WELLSFARGO TRUST & RETIREMENT-Administration Assistant Specialist 4– Roseville, MN 1/2014-4/2016

● Screen, recruit and interview potential employees

● On-board and train new employees

● Implement company culture, values, and policies

● Provide management with requested reports and documents

● Coordinate events focused on employee recognition

● Peer coaching

● IRT - Web support

● Responsible for responding to inbound calls for account inquiries and assist and process/withdrawal including pension and 401k payments, update maintenance personal status

EXPRESS SCRIPTS INC. (Patient Care AdvocateSoecialist 3) -Boomington, MN 11/2006-3/2012

● CSR (Customer Service Rep.)

● PA (Prior Authorization) approve/denied, verify benefits

● Inbound/Outbound calls, QA

● Assist patient/clients/Dr./pharmacies with prescription refills, tat and issues

● Provide Eligibility question, status, prescription claims, billings and approve/denied claims

EDUCATIONS/ CERTIFICATES

● USCS SPARTANBURG CAMPUS – SPARTANBURG, SC 1992-1996

● BA –BACHELOR ADMIN - In persuant

● Help Desk Training/Peer Coaching /MOD Back Up

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