Belinda Adornetto

Sagamore Hills, OH *****

adt1f2@r.postjobfree.com

330-***-****

I am working full time at Farmers Insurance in Technical Support for all the Farmers agents across the country

Authorized to work in the US for any employer

Work Experience

Technical Support Representative

Farmers Insurance - Independence, OH

February 2016 to Present

I handle all of Tech Support issue with Farmers agents Remote into PCs to do basic troubleshooting:

Resetting IE settings

Checking compatibility view settings

Manual IE settings.

Login remotely to agents PC if they are having issues with the agency dashboard or with Image Center

(used to upload documents to underwriting

Installing drivers to help run the dashboard

Correct any missing information for customers

Troubleshoot all aspects of the Farmers

Support Center Analyst

MODIS, Inc - Independence, OH

June 2015 to February 2016

Contract Position

Provided phone and remote Technical support for Bristol West Insurance (Farmers Insurance) agents.

• Microsoft Office 2013

• Windows 10 operating system

• HDI Support Center Analyst Certification

• Trouble shoot Hardware/Support of Software and Hardware Information Technology Specialist

Alego, Inc - Westlake, OH

December 2014 to February 2015

Westlake, Ohio 12/2014 - Present

Information Technology Professional - Contract Position Upgraded OnBase version 12 to 14. Was the contact point person between Emerson Hospital and Hyland Software.

Account Manager

Western Reserve Interiors, Inc - Cleveland, OH

March 2013 to November 2014

Managed internal financials for the company. Managed/supported their computer system. Assisted Office Manager with her responsibilities and stepped into her role when she was out of the office.

• Accounting system: Computer Ease

• Microsoft Office 2010 (Outlook, Office, Excel)

• Ohio Business Gateway - State Taxes

• EFTPS - Electronic Federal Payments System - Federal Taxes Contractor for Verizon Wireless

Tek Systems

July 2010 to December 2012

Assisted the Radio Frequency Engineers in all aspects of their roles. Managed Repeaters, Manually Inspected Roof Antennas throughout Cleveland and Akron areas. Managed repeater projects. Order T1 lines, Ethernet Backhaul lines.

Systems Used:

• Microsoft Office 2010 - Excel, Access, Outlook

• Google Maps

• Geo Plan (Internal to Verizon Wireless)

• People Soft

• XNG (Internal to Verizon Wireless)

• National Central Maintenance System (Internal to Verizon Wireless)

• Windows XP

Information Technology and Accounting and Bookkeeping Instructor TechSkills, LLC

October 2005 to July 2010

Trained students within various IT and Bookkeeping programs of their choice so that they could pass their certification examination.

Conducted classes for students in the following area:

• Break/Fix Computer Labs, Installing motherboards, adding/removing memory/ram, Microsoft Office Suite (All versions) Excel, PowerPoint, Access, Word, Publisher, Outlook. Microsoft Exchange Server 2000, 2007.

• Led Hands-on labs with students with in the following areas:

• Active Directory: Managing Adding Users/Groups, Mapping Network Drives, Adding Drives, Formatting Hard Drives, Installing software/hardware. Setting/adjusting permissions settings in computers and servers, VPN, Installing wireless networks, Installing maintaining Security systems within systems, starting/stop various computer systems, adding/troubleshooting printers, software and hardware issues. Server 2000, XP, Windows 2003, Windows 2007.

• Databases: SQL Server, Microsoft Access, Running reports and adding/ modifying databases within SQL.

• QuickBooks: All versions - Setting up companies, vendors, customers, trail balance, general ledgers, Profit and Loss Statements, running account reports, Payroll Reports, Setting up payroll, adding employees

• Programming: Visual Basic, Java, C+

• CISCO courseware, labs and exams

• Network Topologies

• Configuring Domains and/or workgroups

Promoted to Director of Career Services - I worked with local businesses to get students internships in their field and also employment in their field of choice. Companies that I partnered with:

• WVIZ - Cleveland

• BDI - Cleveland

• Jurywoman, LTD - Cleveland

Office Manager

Robert M Adornetto, DDS, Inc

November 1992 to October 2005

Managed all aspects of the dental office from internal financials, scheduling, installing and maintaining dental software's and computer systems, patient support issues from billing, medical issues, dental issues.

Dental Software:

• Lytec -2003

• Altapoint - 2005

• Eaglesoft - 2012 - Present

• Electronic Dental Insurance Software (Emdeon) 2005- Present

• Ohio Business Gateway - State Taxes

• EFTPS - Electronic Federal Payments System - Federal Taxes VOLUNTEER

Member of Brecksville Kiwanis

Best Friends Animal Sanctuary

Alzheimer's Association

Therapy Dog International - member with Certified Therapy Dog Education

Associate's degree in Information Technology

Kent State University

January 2004 to May 2007

HDI Training Center

Skills

• Microsoft Office (10+ years)

• Tech Support

• Help Desk

• Call Center

• Network Support

• Software Troubleshooting

• Operating Systems

• VPN

• Microsoft Windows

• Microsoft Exchange

• Active Directory

• LAN

• Troubleshooting

• User Interface (UI)

• Desktop Support

• Network Administration

• SQL

• DNS

• TCP/IP

• Ethernet

Certifications and Licenses

CompTIA A+

September 2010

Network+

November 2010

Microsoft Certified Professional

November 2010

Microsoft Certified Desktop Support Technician

March 2010

Lean Six Sigma Green Belt Certification

January 2014

Support Certified Analyst

November 2015

Additional Information

TECHNICAL SUMMARY

• Microsoft Office - All versions

• QuickBooks - All versions

• Networking

• All Windows Operating Systems

• Install/Troubleshooting/Support of Software and Hardware

• Backup/ Monitor Files, folders

• Installation and maintenance of various dental software (Lytec, Altapoint, Eaglesoft)

• Installation and Maintenance of Electronic Dental Insurance Software (Emdeon)

• Geo Plan (Internal program within Verizon Wireless)

• Network Flow (Internal program within Verizon Wireless)

• XNG (Internal program within Verizon Wireless)

• National Central Maintenance System (within Verizon Wireless)

• Computer Ease Software (Construction Software

Contact this candidate