Administrative Officer Customer Service
Resume:
Nairobi, Kenya adt1eu@r.postjobfree.com
Profile
An Administrative Support Professional with over four years of office management experience. I am adept at working in fast-paced environments that demand strong organizational and office management skills. I’m committed to exceptional customer service and driven by challenges, with the ability to independently plan and manage diverse customer relationships. More so, I am accustomed to fast-paced, high-pressured positions, demonstrated ability to set priorities deliver qualitative output, prioritize multiple tasks, meet deadlines, and provide quality service.
Professional Experience
Oct 2016 -August 2021 South African Airways, Holding Administrative Assistance
• Perform general administrative tasks as directed, arrangements for meetings and other events, reservations, etc.), including preparing and/or processing administrative requests/documents.
• Banking.
• Manage Travelling visa, accommodation and co-ordination to and out of the Kenya.
• Ensuring that basic facilities, such as water and lighting, are well-maintained.
• Attends to baggage claim and repairs issues.
• Facilitating transport and travelling services for the officials to and from different destinations.
• Hotel and transfers booking for all the staffs coming to the station and staff going to South Africa for training (head office).
• Answering switchboard calls.
• In charge of Petty cash.
• Welcoming and attending to visitor and walk in customers.
• Plan and coordinate all installations (telecommunications, plumbing, electricity etc.) and refurbishments.
• Updating furniture and office equipment inventory and Facilitating movements of assets within the office.
• Ensuring the Executive calendar is in place and well managed for efficiency, including travel arrangements and logistics.
• Monthly payment of office Bills.
• Guide staff on asset handing-over and disposal process and requirements.
• General office management (Cleanliness, Repairs and Maintenance).
• Review, record, distribute, and/or process mail and other documents and follows-up on impending actions.
• Photocopying, scanning and delivery of mail and documents within offices.
• Maintain files (both paper and electronic) and databases for the work unit including LPOs, Invoices and receipts.
• Ensure all Purchase Orders, invoices and expenses are completed in a timely, accurate and compliant manner.
• Manage compiling and updating staff details.
• Dispatch letters and maintain data as requested.
• Update and maintain motor vehicle fuel, vehicles insurance, Cleanliness and Maintenance records.
• Act in capacity of the administrative officer whenever required. Education
Jan 2022- July 2022 European Business University (Luxembourg) Certificate in Entrepreneurship and Communication
2018 South African Airways
Certificate of Achievement (Human Factor)
2017 - 2018
2015
2010 - 2014
2000 - 2009
St. Paul’s University
Diploma in Business Management
Rocky Driving School
BCE Driving License
Park View High School
Kenya Certificate of secondary Education
Kiptenden Primary School
Kenya Certificate of Primary Education
Area of Expertise
• Customer care Service
• Phone Etiquette
• Organizing and planning
• Front Office Operations and Management
• Office processes
• Administrative Management
• Filing and record Keeping
Languages
Fluent in English and Swahili
Key Skills and Competence Professional
Ability to analyze, interpret factual information to solve straight forward problems.
Ability to work on tight deadlines and under of pressure.
Can work well individually or as part of a team.
Experienced in handling cash and taking payments from members of the public.
Explaining complex ideas clearly.
Making sure the office meeting the strictest health and safety requirements.
Typing and preparing reports.
Never being put off by interruptions.
Having a mature outlook and a keen sense of responsibility.
Strong commitment to equal opportunities.
Able to manage her own workload.
Planning employee events like leaving parties.
Managerial skills
Effective interpersonal and communication skills with Customers.
Ability to manage stressful and unusual situations while maintaining good customer relation.
Well organized and self-motivated. Ability to
Make timely and disposed decision hard working and customer oriented. Interests
• Traveling
• Socializing and making new friends
• Cooking.
References
Sarah Chetambe, Former Administrative Officer, South African Airways adt1eu@r.postjobfree.com, +2547211l7526.
John Maleya, Leading Evangelist, Nairobi
Christian Church adt1eu@r.postjobfree.com,
Rachel Ngotho, Former Finance officer, South African Airways adt1eu@r.postjobfree.com, +254*********.
Contact this candidate