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Kevin Pollock

Virtual Assistant

adt1en@r.postjobfree.com • +33.7.69.56.87.61/904-***-****

LinkedIn URL • FR/FL

Analytical and dedicated professional with strong commitment to lead all aspects of community engagement and outreach, operations management, administration, customer service, team leadership, and process improvement within remote settings. Qualifications Summary

• Community Management: Known for creating and executing engagement strategies, planning and delivering hard-hitting campaigns, building safe and secure environment, and administering projects from start to finish.

• Operations Management: Skilled in defining and overseeing business operations, building robust business strategies, optimizing KPIs performance, and mitigating business risks to achieve profit, cost control, sales, growth, and strategic goals.

• General Administration: Adept at devising and implementing detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives while reducing work replication, streamlining decision-making processes, conducting meetings, and organizing necessary/precise paperwork for executives.

• Team Training & Leadership: Passionate and visionary leader with expertise in preparing and managing budgets, arranging effective training and development programs for employees, and directing teams to achieve shared visions and goals.

• Relationship Building: Excellent interpersonal, negotiation, presentation, customer service, and communication along with proven ability to establish and maintain long-term professional relationships with customers and staff members at all levels. Career Experience

President - Laughing Gull Consulting, Inc. 2022 to Present

• Delivered business services, including operations management, customer support, real estate, administrative, project management, strategic planning, and onboarding consulting. Desert Mountain (CCMC), Scottsdale, AZ 2015 to 2021 Executive Director

Managed comprehensive portfolio comprising strategic planning, objective definition, and novel solutions creation for 8000-acre private golf and recreational community, ranked among top-10 nationally. Prepared and controlled annual operating budget of

$10M+ with $24M in reserves for private community with six Jack Nicklaus Signature Golf Courses with a focus on reducing additional costs. Provided expert-level guidance to over 50-member team, including department heads for security, finance, operations, IT, and design review. Organized and steered bi-monthly meetings with nine-member board of directors to discuss innovative ideas for process improvement.

• Recognized as manager of the year in 2017 for state of Arizona based on outstanding performance.

• Planned and implemented full overhaul of industry-specific multimillion-dollar wireless security system to ensure zero downtime.

• Adhered to regulatory standards by reviewing peer business practices and protocols across various countrywide accounts.

• Achieved $250K cost savings in expenses and contract fees by providing excellent customer service.

• Analyzed business requirements and hired new team members accordingly for quality assurance and IT to meet staffing needs.

• Contributed to effective decision-making process in Desert Mountain, ultimately overcoming major legal battle. P a g e 2 2

• Designed and led successful execution of mentoring program for company managers and assistant managers to boost knowledge and performance.

Terravita (CCMC), Scottsdale, AZ 2007 to 2015

Community Manager

Managed onsite vendor activities, such as security, street maintenance, aesthetics maintenance, landscaping, and pest control for homeowner-controlled secure gated golf and country club community of 1,380 homes. Enforced association deed restrictions to ensure satisfaction of residents and board of directors. Arranged regular board and committee meetings to analyze and review performance. Built strong communication with all members for resolving agenda matters and providing effective recommendations for improvements.

• Renegotiated ongoing contracts with trusted vendors, saving thousands of dollars each year for association.

• Formulated and administered $1.5M operating budget for seven years with transparency and accuracy.

• Led successful negotiation and closing of contract by defining specifications for proposal requests to contractors.

• Managed volatile customer service-related challenges to meet high customer demands.

• Established and strengthened long-term professional relationships with Terravita Golf Club while addressing issues/disputes arising between Association and Golf Club interests. Additional Experience

Community Manager at CCMC, Scottsdale, AZ

• Oversaw portfolio of multiple-sized and diverse community associations with 450 to 1,700 homes in close collaboration with homeowner and developer controlled boards.

President at Property Management of Springfield, Jacksonville, FL

• Managed properties within historic Springfield section of Jacksonville for corporate subcontractor to Symbiosis Investment; gained valuable field-specific acumen.

Director of Property Management at Symbiosis Investments, Jacksonville, FL

• Controlled properties for $7M investment company with a focus on commercial and residential real estate in historic Springfield region of Jacksonville.

Education

Bachelor of Science (BSc) in Criminology

The University of Tampa, Tampa, FL

Licenses & Certifications

Professional Community Association Manager (PCAM), Community Association Institute (CAI) Certified Arizona Association Manager (CAAM), Arizona Association of Community Managers (AACM)

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