TIFFANY WALTON

Homestead, FL *****

adt1ei@r.postjobfree.com / 786-***-****

SUMMARY

Motivated, detail-oriented professional with over 20 years of combined experience overseeing efforts in licensing operations, analysis and compliance. Excels in organization and regulatory matters, leveraging expert skills in areas such as client relations, research, auditing and project coordination to meet institutional objectives. Seeks Senior Compliance Audit & Licensing opportunity to expand skills while facilitating company growth.

SKILLS

Project management

Auditing

Regulatory compliance

Licensing and appointment processes

Relationship management

Process improvement

Contract assessment

Database oversight

EXPERIENCE

Client Licensing Rep/Remote / Assurant - Miami, FL 04/2013 - 06/2022 Served as liaison for in-house licensing services offered to clients, telemarketing vendors and Assurant licensed employees. Provided department project management support by assisting with special assignments and projects. Maintained knowledge of licensing and appointment process for agents and business entities for all states. Streamlined account audits, data integrity and company audit underwriting. Interpreted current laws to identify business impact and ensure facility compliance. Coordinated licensing procedures to track correspondence and follow-up actions. Researched, prepared and distributed customized licensing procedure recommendations for clients according to Assurant products, filing status, compensation, sales method and licensing laws and regulations specific to each of 51 U.S. jurisdictions. Built rapport and long-term relationships with clients by providing necessary business expertise. Led projects and coordinated unit efforts.

Prioritized project work tasks for organization and accuracy. Compiled information to create Excel spreadsheets for department licensing charts and client licensing status. Utilized state websites and National Insurance Producer Database to inquire about licenses and appointment status. Met and maintained task turnaround times.

Reviewed client contracts to obtain information necessary for licensing strategy development. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service via email, phone and chat. Seasonal Team Member / Kmart Corp - Miami, FL 03/2011 - 06/2017 Gained thorough understanding of company's product and monitored changes to address customer questions. Managed item inventory.

Cleaned and organized sales floor and maintained equipment areas to enhance safety. Learned required tasks to maximize performance.

Upheld high standards of operations productivity and quality. Rotated through series of stations based on team needs. Packed and scanned completed orders for accurate shipment. Reset merchandise throughout assigned section to give shelves and racks professional appeal. TW

Prepared products by adding tags and readying pallets for restocking. Provided excellent customer service to all customers. Senior Compliance Specialist / Assurant - Miami, FL 02/2005 - 04/2013 Facilitated proper licensing and appointment for agents and agencies representing Assurant and subsidiaries. Maintained knowledge of state-specific requirements for licensing submission for different lines of authority and license types. Prepared responses for regulatory authorities related to market conduct exams. Prioritized simultaneous project tasks for organization and accuracy. Renewed over 22,000 client licenses.

Worked with clients to obtain necessary documentation for license renewal. Monitored CE and notified clients of requirements to prevent license disruption. Streamlined account audits, data integrity and company audit underwriting. Informed clients about licenses and appointments via telephone, email and reports. Oversaw detailed database of compliance data, activities and actions taken. Licensing Analyst / Assurant 10/1999 - 01/2005

Reviewed and processed license applications for property and casualty, personal and limited lines and adjusters. Offered expertise in state regulatory requirements, including facilitating proper licensing and appointment for Assurant producers.

Maintained knowledge of licensing and appointment process for agents and business entities. Oversaw appointment renewal process, appointment process cancellation, surrendering of licenses and document scanning. Conducted state audit comparison for underwriting companies. Completed assignments involving state audits, working discrepancies, system audits, data integrity and company audit underwriting.

Leveraged expert knowledge of all states to assist as backup for other states as needed. Evaluated applications and associated documentation to determine eligibility. EDUCATION AND TRAINING

Credits Earned in Business Administration

Barry University - Miami, FL

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