Christine Bentley Johnston

360-***-****

adt1dl@r.postjobfree.com

http://www.linkedin.com/in/cbjohnston

Customer Service Representative

Creative enough to make a Difference

SUMMARY OF QUALIFICATIONS

*Organized, detail oriented

*Engaging, persuasive interpersonal skills

*Innovative problem-solving capabilities

*Recruit and develop award winning teams

*Strong communication skills: written, verbal and multi-media

*Independent self-starter who is able to work well as a team member

*Able to adapt and be flexible as required by situations

*Excellent Computer Skills: Microsoft Suite, Email, Text, Open Office, Outlook, Citrix, Zoom, Webex, etc.

EXPERIENCE

Office Assistant for UCT 02/22-10/22, Kelly Services, Portland OR

Receive samples, data entry, deliver sample to appropriate lab, maintain filing system

Customer Service Representative 9/21 - 12/21 Farmers Insurance- Jason Calahan Vancouver WA

Answered phones, Adjusted current policies, Took payments, Addressed questions, Made payment reminder calls, Wrote new policies

Customer Service Representative, Trainer 8/2015 – 05/2021, Teleperformance,

Ogden UT & Salt Lake City UT

In bound, Front line, phone customer service, Annual Compliance Trainer, Trained in Property and Casualty Insurance, Corporate trainer – New product training, Retention Agent, Up-sale products and services to fill needs of customer, Solve problems of customers who call into center

Co-manager, 07/2013 – 04/2021, Airport Self Storage, Midvale Storage Ctr - Peak Development,

Ogden UT & Midvale UT

Show and rent units, Collected rent and make deposits, Track books and balance accounts

Make courtesy/reminder/collection calls, maintain and promote property, price comparison with competitors

Mobil Sales Assistant, 8/2011 - 8/2013, Master Brands Inc. Salt Lake City, UT

Sales clerk – upselling Fire-Resistant clothing lines, Customer Service, register, check out, trailer arrangement and stocking, navigator

Co-Manager, 6/2010 -4/2011 Holiday Retirement- Harvest Management Group, Helena, MT

Staff: recruit, train and manage, collected rent, made reminder calls, Nurture and Support Seniors, Marketing, Sales calls, Problem solver Promoted community, Sales calls, Displays, Set up and clean-up Special Events, Payroll, Accounts receivable, Petty cash, Touring, Communication, 24-hour on call emergency

Christine Bentley Johnston

360-***-****

adt1dl@r.postjobfree.com

http://www.linkedin.com/in/cbjohnston

Financial Analyst/Representative, 10/2003 - 12/2010 Primerica Financial Services, ID, WA, UT

Recruiting, Customer education and sales, Appointment scheduling, Presentation, Information collection, Data entry and analysis, Trouble shooting, Problem solving, Licenses: Life and disability- CA, WA, ID, OR & UT Series 6, 63 and 26 in investment- CA, WA, ID, OR & UT, mortgage WA and OR (no longer active)

Apartment Manager, 5/2003 to 2/2004 Morris Hill Townhouses, Boise ID

Showed and rented apartments, Collected rent and submitted the weekly reports of money collected

Apartment advertising specials – flyers, ads signs etc., Cleaned and maintained 18-unit apartment complex and 28 additional units Residents were so please with customer service we maintained 94% rented at all times.

Interim Program Director, 8/2002 to 4/2003 Anita N. Martinez Ballet Folklorico, Dallas TX

Created quarterly classes schedules and appropriate flyers, Registration and collection of dance class fees

Scheduled, billed and collected fees for professional performances, Bank deposits, Promotions, answered phones, filing, Memos, Schedules, Building maintenance, Costume assistance, Developed advertising for class schedules and performances

Costume Shop Manager, 9/2001 to 8/2002 Dallas Theater Center, Dallas TX

Manage and recruit staffing, both temp. and year-round work, Design Assistant for Six main stage productions, Color and Dye specialist for fabrics, Pattern Drafter, Negotiated reduced cost and free services in exchange for advertising at DTC saving $2000.00 the first quarter, Develop and track multiple budgets, Materials, Equipment, Consumables etc., Coordinated volunteer staffing, Hours for payroll

Costume Shop Manager, 9/1989 to 4/1999 San Jose Repertory Theatre San Jose, CA

Design assistant: 6 shows annually, Recruit and Manage staff, Developed a volunteer program, Created 30-, 60-, and 90-day plans, Created budgets, Guest Lecturer, Assisted recent grads to network into the professional field allowing them the opportunity to gain a professional standing in the community, Develop and track multiple budgets: Materials, Equipment, Consumables, etc. Produce the costumes, crafts, jewelry, etc. for each of the six to 8 productions, Craft person, Shopper

EDUCATION

Bachelor of Fine Arts – Theatre Design Utah State University, Logan, UT

Associate of Science – General Studies Weber State University, Ogden, UT

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