CB

CORIANA BAUMGARDNER

adt1d6@r.postjobfree.com 734-***-**** Rochester, NY 14612

Hardworking customer service representative with proven attention to detail and time management skills. Skilled at operating in fast-paced environments with demanding objectives for sales, service, and quality. Consistently acknowledged for maintaining superior performance standards while exceeding expectations in communication and organization.

Friendly and professional disposition

Highly motivated

Exceptional written and verbal communication

Problem solving and adaptability

Works well individually and in a group

Time management and efficiency

Detail-oriented

Creative thinking

Data evaluation

Works with high volume of projects and reports

Point of sale systems

Conflict and complaint resolution

Clerical support

Project management abilities

Inbound and outbound calling

Ridgemont Country Club Rochester, NY

Bartender

09/2022 - Current

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Gathered proper stock for the specific requirements of patrons for each event.

Organized the work space and kept all surfaces clean to benefit coworkers on the next shift.

Coordinated with coworkers to make sure each day in the restaurant, and each banquet event exceeded expectations.

First Nation Group LLC Fort Myers, FL

Customer Service Representative/Date

Entry

09/2019 - 09/2022

Greeted customers promptly and courteously including responding to phone calls within first two rings.

Contacted customers and vendors concerning backorder status, missing payment information, and other customer service issues. Obtained information and vendor pricing on new product requests. Completed paperwork for returns to both First Nation Group and vendors. Completed order data entries and confirmations daily. Maintained confidentiality of patient information in accordance with company policy and HIPAA regulations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Quickly searched for and compared multiple pieces of data relating to customer history, pricing, products and shipment tracking. Summary

Skills

Experience

The Plantation Golf and Country Club

Fort Myers, FL

Server/Bartender

04/2021 - 10/2021

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection. Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Stocked server areas with supplies before, during and after shifts. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

W. Cross Station Ypsilanti, MI

Bartender

02/2018 - 04/2020

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Balanced daily registers and generated sales reports for management. Implemented special events to boost customer numbers and profits. Trained new bartenders on drink preparation and upselling techniques. Maintained list of ride services for inebriated customers. Lowered liquor costs by training bar staff on precision pouring and waste reduction.

Hilton Garden Inn Hotel Ann Arbor, MI

Server/Bartender

12/2017 - 09/2019

Promoted desserts, appetizers and specialty drinks to optimize sales. Prepared salads, appetizers and garnishes to assist kitchen staff. Resolved customer concerns with friendly and knowledgeable service. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Weber's Restaurant & Boutique Hotel

Ann Arbor, MI

Assistant Manager

05/2014 - 04/2018

Responsible for interviewing potential employees

Creating schedules and floor plans that maximized productivity and met the needs of each individual

Supervising and helping the entire staff to ensure that every shift went smoothly, including tasks such as bartending, food expeditor, running room service orders, bussing and setting tables, seating guests, food running, and taking orders.

Maintaining customer satisfaction through exceptional communication and service.

Delegated daily tasks to team members to optimize group productivity. Assisting with overseeing large banquet parties by giving tours of the space and addressing any immediate concerns, as well as coordinating with the them over the phone and by email to meet their needs as far as equipment requests, decorations desired and referring them to local businesses for anything that we could not provide. Eastern Michigan University Ypsilanti, MI

Bachelor of Arts in Fine Arts

04/2018

Education and Training

Contact this candidate