Steven Washington

*** ******* *****

Atlanta, GA 30331

404-***-****

adt1d2@r.postjobfree.com

Overview

Cross-trained manager with twenty years of experience in various phases of distribution logistics, shipping & receiving, inventory management, project management, driving, transportation and warehouse management.

Detailed oriented conceptualizer with strong hands-on work ethic containing in-depth understanding of supply chain and logistics disciplines. Strong background with the use of WMS and logistical crisis management.

Work Experience

Special Delivery & Logistics Director of Operations May 2014 – September 2022

Atlanta, GA

Handled day to day operations, routing & re-routing, and daily carrier bids for dedicated customers.

Provided transportation rate support for domestic bids.

Ensured company drivers, contracted and non-contracted, are in compliance with State and Federal DOT regulations.

Conducted accident and injury investigations

Trained and provided qualified drivers and resources to meet daily schedule requirements

Manage the hours of service for all drivers and contractors and ensure compliance with DOT regulations were met and maintained.

Improve the overall profitability of the organization through reduction in cost to deliver

Managed maintenance service programs for distribution vehicles and equipment

Assisted new carriers in starting business, getting DOT and contract compliant.

Call on shippers and brokers agents for freight daily. Direct and manage all types of carrier services.

Meet or exceed established business and profit growth targets; remain accountable for product P&L per account.

Establish and ensure operational implementation and compliance with processes and procedures for handling the freight product

Maintain strategic relationships with appropriate vendors, brokers, including pricing and service standards; coordinate with the vendor base to ensure strategic compliance with SDL goals and objectives

Ensure compliance with all applicable laws and regulations

Develop and implement new product and service offerings to meet customer needs in alignment with their goals and objectives

Direct, develop and train operations teams to ensure individual and branch KPIs are met

Negotiated rates and services with new customers and brokers, and carriers.

Ensure maintenance of equipment is current.

Negotiated rates with shops on parts and repairs.

Collaborated with 3rd Party Carrier partners to establish facts, solve complex problems, and establish corrective action plans affecting assigned shipment

Ensure line haul operations and third-party carriers are compliant with local, state, and federal regulatory requirements by working closely with internal counsel and external consultants.

Ensure all DOT regulations are followed, and compliance measurements are tracked. Assisted 3pl partners with audit preparations.

Developed corrective and improved preventative actions to enhance logistical quality assurance and increase business demand quantity.

Managed transportation plans and annual transportation budget.

Identified freight and supply chain optimization opportunities a executed those daily that advanced the clients and companies strategic market position Commercial/residential relocations for local and regional area consignees. (Final mile)

Executed development of corrective and preventative actions to enhance logistical quality assurance and increase business demand quantity

Oversight of temporary contractors and employees in all matters of safety and regulatory compliance; including mandated Safety and DOT Safety training programs, DOT logs, HOS records.

Ensured contingency policies, systems and practices are in place to prevent and eliminate business disruption.

Served as a liaison between company, carriers, and the customer to negotiate rates and services delivery of goods.

Ensured that all drivers and carriers/contractors meet the minimum contractual requirements (Insurance, Safety Rating, and DOT Certificate) set forth by company quarterly.

Premier Transportation Operations Manager Sept 2013 – May 2014 Forest Park, GA

Management of the entire transportation including dispatch, administration to include hiring, training and supervising.

Lead and direct a team of CDL-A over-the-road drivers and local drivers

Manage all transportation and logistics for shipments to and from customers

Oversaw the logistics for overnight transportation operations while supervising and managing a fleet of 1000+ drivers for regional and OTR deliveries for domestic logistics.

Responsible for all logistics concerning general merchandise servicing 1500+ stores and 30+ distribution centers across the country.

Utilized software such as Roadnet and Peoplenet to monitor, maintain, and manage transportation team as it relates to DOT compliance.

Tracked and monitored transportation of goods and maintain on time deliveries, develop programs to insure labor is flexing to volume levels, determining necessary manpower needed in the transportation department according to volume levels

Moderated between external organizational vendors and the “Distribution & Planning” Team to ensure daily operational set up were properly expediated to provide visibility and accurate forecasting of product moved from designated shipper to consignee.

Audited and analyzed organizations strategic development to assist in streamlining supply chain management methodology for transport of goods for dedicated vendors.

Supported data analysis that developed recommendations that serve as catalyst for continuous improvement for the client in regards to cost and efficiency, while remaining aligned with the operational requirements/needs of the client.

Fostered terminal associates and team supervisors in improving areas of responsibility by delegating duties, coordinating workloads, monitoring performance, and providing work environment feedback for sustained improvement.

Resolved and communicated verbally any issues with Store Operations that may or may not be reported through normal channels.

Resolved escalated customer complaints and handled calls from difficult driver's and store managers.

Compiled data from staff on spreadsheets/pivot tables and presented to company and vendor executives daily.

Made sure all fleet maintenance programs are current.

Analyzed and distributed operational reports on a daily, weekly and monthly basis, and take action based on the results of the analysis.

Investigate fundamental and technical issues causing transporting problems and devise corrective methods or supportive actions.

Americold Assistant Transportation Manager May 2012 – Sept 2013 Atlanta, GA

Responsible for day to day operations, scheduling, and logistics for major grocery (KROGER) warehousing distribution unionized environment

Supervised and trained a team of 10 associates i.e. supervisor, dispatcher, drivers to carry out daily tasks to ensure exceptional transportation services.

Ensuring departmental success through delegation via impeccable communication, goal setting, expectation delivery, and cultural development

Responsible for all logistics out of three locations concerning general merchandise servicing 500+ stores.

Leading, inspiring, and directing drivers, dispatch, and all other Transportation Department units to hit top-notch performance levels by incorporating recognition methods, programs, and other cultural growth initiatives.

Boosted morale and retained driver’s for a 8month span (no terminations or quits). Revamped recruiting program and increased fleet by 25 driver’s in 90 day time framed.

Collaborate daily with clients, vendors, direct report leadership, warehouse personnel, and site operations to ensure processes and standards are aligned at all levels.

Monitored the transportation of frozen/dry goods for on-time deliveries to destination.

Drove efforts to improve KPI/on-time delivery and customer satisfaction.

Responsible for all logistics out of three locations concerning general merchandise servicing 500+ stores.

Tracked and monitored transportation of goods and maintain on time deliveries, develop programs to insure labor is flexing to volume levels, determining necessary manpower needed in the transportation department according to volume levels.

Managed transportation compliance as it relates to rules and regulations with OSHA & DOT.

Maintained, reviewed and analyzed operation reports and logs as it relates to driver breakage/ shortages, return orders, vehicle maintenance, fuel expenditures, mileage logs, driver attendance, and driver vacation schedules

Monitor transportation costs and target areas that yield improvements and cost savings.

Provided accurate and timely reports to our administration team.

Oversaw temporary Contractors in all matters of safety and regulatory compliance; including mandated Safety and DOT Safety training programs, DOT logs, HOS records,

Conducted accident and injury investigations and wrote up reports.

Reorganized department programs to insure labor is flexing to volume levels while determining necessary manpower is available to fulfill the needs of the transportation department based on volume levels, holidays and trends.

Collaborated with executive team to forecast quarterly budget projections for fleet operations.

Computed data and made suggestions to hit companies KPI targets.

Created excel spreadsheets and presented data to GM and department heads.

Extensive experience in hiring, terminating, training, and employees and temp workers to perform work in an enthusiastic manner Assist in communication and motivational techniques, to supervise, counsel, and discipline subordinates

Navigated all logistics for three assigned locations concerning general merchandise servicing 500+ stores.

Participated in various internal committees within the organization to aid in the continuous work place balance and operational efficiency within the facility.

Guided initiatives involving process improvement, staff development and operational efficiency, ensuring alignment with key business metrics.

Increased overall savings within department in a three-month period in FY 2012 by 29.56%.

Aligned labor and implemented expense and cost reduction strategies that resulted in month over month cost savings and reductions in damages, outsourcing, and manpower utilization.

Strategically planned and forecasted, appraise performance, resolve problems, and address staffing needs daily

Developed Excel spreadsheet to facilitate scheduling and manpower needs. Utilized spreadsheet and developed forecast to overcome frequently occurring issues with our previous system.

Increased driver and employee retention from previous year by 45%

Assists Transportation Manager and General Manager with the DC's financial, operational budgets, people and process and service related objectives.

Resolved escalated customer complaints also handled calls from difficult driver's and store managers.

Utilized software such as Roadnet and Peoplenet to monitor, maintain, and manage Transportation team as it relates to DOT compliance.

Regularly review and manage the department’s performance to meet budgetary goals via the information provided by monthly profit and loss statements and to work within company guidelines to achieve desired department performance results.

Heartland Express Fleet Manager/ Planner June 2006 to April 2012 Atlanta, Georgia

Dispatched and managed fleet of 50-60 drivers throughout the country daily.

Led, guided, and directed drive team and monitored performance, and provided coaching/counseling.

Plan, dispatch, execute all orders through TMS.

Coached and motivated drivers to meet the company’s vision of supplying superior service, and quality to its customers.

#1 Driver Recruiter in company for 4 years.

Monitored driver’s hours and logs daily and train drivers under CSA2010 compliance.

Tracked and monitored transportation of goods and maintained on time deliveries.

Developed coached and led the drivers; ensuring effective communications, appropriate training programs, performance management, recruitment and skills development.

Maintained customer relationships and promote growth of accounts.

Planned loads, completed tracking of goods, monitor and maintain on time deliveries.

Coordinated with maintenance to manage and maintain service of all equipment that’s damaged and not up to code with DOT and CSA2010 regulations.

Managed and maintained all site equipment on property.

Extensive experience in hiring, terminating, training, and employees and to perform work in an enthusiastic manner

Spoke with customers to fulfill needs and get orders updated and shipped in swift fashion.

Training/Education

BBA, Business Administration & Marketing

Savannah State University, Savannah, GA

Marketing/Business Management (2.5yrs)

The Citadel, Charleston, SC

Special Skills

WMS Database system

Microsoft Office Suite 2016 to include Excel

Licensed Forklift Operator

ROADNET

Peoplenet

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