KIMBERLEY V. BENNETT

**** **. ******* *****, *.W., #219, Washington, D.C. 20011

202-***-****

adt1ch@r.postjobfree.com

SUMMARY OF EXPERIENCE

Codice/Deloitte/Maximus May 2021 – Present

Call Center Specialist (Government Contract) – Stay DC/ERAP/DHS

Responds to inquiries regarding DC Resident’s TANF, SNAP and Medicaid benefit and advises on the District Direct Mobile App, cases of fraud, troubleshooting, etc.

Processes for recertification Medicaid and Alliance applications/cases.

Answers all incoming calls regarding DC Resident’s inquiries for emergency back rental payments.

Shows compassion, empathy and patience with all incoming calls.

Advises callers of their statuses according to the daily spreadsheets and offers them password resets when necessary.

Creates tickets for and escalates them to the appropriate tiers so that any issues can be resolved.

Advises them of other resources they may need (i.e., Catholic Charities, DHS, etc.) for further assistance with housing, utilities, COVID testing sites and food banks.

Communicates with supervisors any concerns regarding any “special situations” so that they can best advise the callers of how to handle these cases.

Received special recognition for not missing any calls (RONAs) during the Town Hall. Call Center Specialist – P-EBT Assistant

Responds to all inquiries regarding the Pandemic Electronic Benefits Transfers conducive to students who attended school virtually during the 2020-2021 school year in the District of Columbia and their households SNAP benefits reimbursements.

Offers to all customers the resources for free food banks.

Advises them to visit the dcps.dc.gov website to ensure that their children are enrolled in the system in the case that their children might have to attend school virtually in the future.

Creates tickets in the cases of “missing children” if they are not in the system and in cases of address changes, etc., and any other vital information regarding their cases.

Advises callers where they need to reach out to if they had reached the center by mishap and provides them with any information that might seem helpful to them. The Ontario, October 2014 – Present

Concierge

Performs all Front Desk tasks including receiving and distributing packages and updating them in the Notifii System.

Responds to all incoming/outgoing telephone calls.

Coordinates with the Property Manager in cases of any on-site mechanical issues (i.e., elevator, boiler, etc.) and the Vendors responding.

Monitors all property activities including guest and contractor activities, vehicle registration and key distribution.

Coordinates with the Maintenance Staff in response to all needed emergencies the tenants report.

Coordinates with Realtors in the event of Open Houses.

Ensures that all tenants and guests adhere to COVID-19 laws set in place. Federal Mediation and Conciliation Service, October 2015 – December 2020 Hired - Legal Administrative Specialist, Office of the General Counsel Duties as described below.

Contracted to the Federal Mediation and Conciliation Service September 2012 – October 2015 Legal Administrative Specialist, Office of the General Counsel

Screening all calls and visitors and referring them to the proper staff members.

Manages attorney calendars, schedules appointments and ensures all meetings/events/classes are attended.

Makes all travel arrangements (i.e., flights, hotel reservations, reimbursements, etc.).

Opens, date-stamps and delivers all incoming documents and reviews all outgoing correspondence and reports ensuring their proper formatting and content.

Maintains all files (physical and electronic) including but not limited to memoranda, letters, records, emails, timekeeping, contracts, and personnel related correspondence (where applicable) and the routes to agency-wide and outside clients and counsel.

Assists in the creation and distribution of all documents and manages all legal files for the OGC

(i.e., pleadings, interrogatories, regulatory and compliance filings and travel).

Monitors the FOIA email inbox and the Agency Submissions Requests online, assigns file numbers and routes to the proper attorney and departments for processing until completion including redacting and case cite research when necessary.

Prepares and submits all quarterly and annual FOIA reports and monitors any changes according to guidelines and policies and ensures all reports are posted with the DOJ.

Maintains the legal library and updates all Congressional Inquiries and USCS publications received by the OGC and acts as the liaison for the office.

Receives all subpoenas and other legal documents served on FMCS and gathers all documents related to each case.

Assists the DAEO with all ethics related assignments ensuring timely responses relating to personnel issues and training.

Assists with all FMFIA, 450, AB 76 and AB 76A reports.

Updates in the ROCIS database all new and revised OIRA related documents for the OMB.

Maintains the confidentiality for the office and complies with the Agency’s record retention schedule.

Submits and maintains all timekeeping entries and serves as Website Content Manager for the OGC.

Midtown Personnel, Inc. Washington, D.C., November 2008 – October 2015 Executive Legal Assistant (began my assignment at FMCS working through this agency)

Assisted partner and associate level attorneys at law firms, and at various government agencies

(i.e., USDA, DOJ, Commerce, Patent and Trademark, etc.) on long term contracts (usually 6 months or longer).

Screened all calls, acted as gate keeper, created documents, calendared appointments, maintained filing systems, operated all office equipment, planned meetings, made travel arrangements, processed reimbursements, and all other duties as assigned. Boies, Schiller & Flexner, LLP, Washington, D.C.

Legal Secretary, March 2001 to November 2008

Supported 5 attorneys with all document preparation (briefs, letters, memoranda, etc.)

Submitted and maintained all time entries.

Scheduled all in-house and out-house meetings, lunches and hotel reservations for guests when necessary.

Maintained daily chronologies, travel arrangements, accounting needs (i.e., expenses, reimbursements, check distribution) file maintenance, updated the firm’s contact list, trained temporary employees, arranged for couriers, meetings, dinners, etc., ensured security system was activated, contacted Kastle Systems and all other necessary contact persons, offered assistance to other attorneys during their assistants’ absence and covered receptionist desk between 8:30-9:00 am and 5:00 to 8:00 pm.

Sheppard Consulting, Washington, D.C.

U.S. Department of Justice

Legal Secretary, June 1992 to March 2001

Prepared briefs, agreements, foreign reports, loan documents, and a variety of legal correspondence regarding litigation, pension and trust, personal injury, corporate and general law.

Other responsibilities included creating and maintaining client files, attorney time records, and expense reports, and arranged international airline travel and hotel reservations. Builders Permit Service, Washington, D.C.

Office Manager, August 1985 to June 1992

Produced, updated, routed and filed weekly status reports for CVS and Peoples Drug Stores during their merger.

Devised filing system, ordered all supplies, controlled incoming/outgoing mail, couriers and phone lines.

Assisted in the revising of blueprints and drawings, acted as liaison between subcontractors, government representatives and permit consultants as well as the handling of all monies, (i.e., cash, checks, bank statements, payroll).

EDUCATION

George Washington University, 1992 -1994 course work in General Studies

U.S. Department of Justice - Managerial/Organizational Training courses SKILLS

Experience in: Microsoft Office and Word 10/10, ROCIS, CCMS, Concur, Westlaw, Vista, Adobe Acrobat XI Pro, A-PDF Number Pro Redact-It & Roxio Creator DE, Notifii, Sage TimeSlips and TimeMatters, Corel, WordPerfect, Otrac, MacPac, Practice Advantage, Lexus Nexis, DocsOpen, iManage, Timekeeper Desktop, Orion, Time Trax, Carpe Diem, Elite, Internet, Powerpoint and Excel, some ADP, UltiPro and Perspectives, knowledge of Equitrac and other common office equipment and programs, typing, transcription, dictation (70 wpm).

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