EXPERIENCE

OFFICE MANAGER / NORTH SUBURBAN OFFICE SERVICES CALL CENTER, NORTHFIELD, ILLINOIS

OCTOBER 2001-PRESENT

Directly responsible for quality customer service.

Employee/Agent hiring, monitoring and training

Effective Communication

Problem Solving with Clients

Demonstrate Emotional Intelligence and Integrity

Empowers Others through promotions and aspired goals

FLOOR MANAGER / SALON COMPLETE, SALON & SPA, CHICAGO, ILLINOIS

JULY 1997-SEPTEMBER 2001

For a member staff of 8, successfully ran the operations on a daily basis, by managing salon staff schedules, Create a positive work environment for team workers.

Managing objective was to attract more customers and repeat customers.

Duties: Recruiting. Hiring. Firing. Training.

Handling conflicts, including client complaints.

Opening and closing the salon.

And everything else that goes into the day-to-day operations.

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

KAPLAN UNIVERSITY, FLORIDA

GRADUATED JANUARY 2013

DEAN’S LIST/2012

JOY LUCAS

OFFICE MANAGER

SALON MANAGER

ENTREPRENEUR

CONTACT

adt1cf@r.postjobfree.com

480-***-****

15510 N. La Cometa Ave

Unit 6340

Surprise, AZ 85374

ACTIVITIES AND INTERESTS

READING

POLITICAL CURRENT EVENTS

CYCLING

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