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Customer Service Inbound

Location:
Waukee, IA
Salary:
75000
Posted:
December 13, 2022

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Resume:

Waliyullah Al-Hameed

*** ****** ***** ***** ******, IA 50263 515-***-**** adt1c2@r.postjobfree.com

Professional Summary

Highly motivated, accomplished and results –driven sales professional with over 20 years if extensive experience in in finance. Adaptable leader with a track record of financial operations with cutting costs and ensuring optimum service. Instrumental for designing comprehensive plans for sales improvement and oversight of job performance.

Skills and Abilities

Business to Business Sales

Project Management

Business Communication

Banking Operations

Financial Counseling

Training and Development

Education

BACHELOR OF SCIENCE IOWA STATE UNIVERSITY

Major: Finance

Related coursework: Corporate Finance, Money Banking and Financial Markets

NATIONAL FOUNDATION FOR CREDIT COUNSELING

Certified Financial Counselor

Certified Housing Counselor

Experience

ASSISTANT BANK MANAGER COMMUNITY STATE BANK

Opened new bank accounts, closed and maintenance of account relationships

Processed consumer and mortgage loans, service transactions for customer requests – loan applications, wire transfers

Recommended strategies to utilize and build the branch goals with growing the branch scorecard

FINANCIAL RELATIONSHIP CONSULTANT TEAM LEAD REGIONS BANK

Provided consistent and timely coaching and guidance to junior levels bankers to increase product knowledge and identifying customer needs

Handled and processed initial outbound/inbound customer calls with customer requests involving marketing reviews

Cultivated relationships and maintained KPI for customer service for the branch

RELATIONSHIP BANKER II BANK OF THE WEST

Collaborated with other internal departments to resolve customer concerns

Demonstrated leadership with modeling product knowledge during team huddles

Cross-sold bank products and services, referred business to the retail partners such as Mortgage, Business, Treasury Management

BRANCH MANAGER GREAT SOUTHERN BANK

Functioned as goal setting for direct reports, periodic performance reviews, coached my branch bankers and tellers

Contacted prospective clients/customers, businesses, community groups to help build the business

Generated additional checking and savings account for workplace banking events

ACHEIVEMENTS

Branch Ambassador and Online Digital Solutions Captain

Committee Member for Employee Development Program

Committee Member for Employee Engagement /Model of Care



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