Customer Service Fulfillment Associate

JOEL PELAEZ

*** ********* ***

Juno Beach, Florida 33408

E-mail: adt1bi@r.postjobfree.com

Telephone: 304-***-****

H&M, April 2021- Present

Sales Advisor

Recognize and practice excellent customer service

Sales advisor for all areas of the store

Receive shipments

Stock inventory

Help with Corporate display plans

Complete markdowns & price Increases

Supervise fitting rooms

Promote the H&M Rewards Program

Main Street Bank, August 2018-2021

Teller

Process standard teller transactions for customers including servicing client accounts: cashing checks, submitting deposits, accepting loan payments, safe deposit box payments and guidance to the clients.

Balancing cash drawer, working with night deposits, solving discrepancies

Closing responsibilities: balancing vault, balancing ATM machine, securing the facility.

Bottega dei Sapori, Lead, November 2016 - August 2018

Sales Lead

Barista

Receiving orders

Stocking inventory

Customer service

Displays

Interviewing and training new employees

Operating cash register

Completing deposits

HMS Host, Starbucks Lead, January 2016-Novermber 2016

Barista

Training new employees

Supervising fellow baristas

Operating hot bar and cold bar

Customer Service

Maintaining and stocking all supplies

Amazon, June2015-January 2016

Fulfillment Associate

Receiving and unloading truck deliveries

Receiving and unloading letters and small packages

Worked as a line lead

Help organize parcels, and create pallets

Scan, and sort delivery parcels

Sort incoming packages to designated areas

Work on problem solving issues

Wrap individual pallets

Transported pallets to shipping areas

Trouble shooting team

Vandalia Heritage Foundation, January 2012 – May 2015

Properties and Residential Manager

Oversaw the leasing and property management of 42 rental properties

Responsible for preparing leases

Organize tenant files

Supervised maintenance, cleaning and yard work

Managed Rental Income

Collection of delinquent rent

Troubleshooting and conflict resolution

Responsible for purchasing the items for apartment repairs, landscaping, snow

removal, beautification, and overall maintenance of buildings and land.

The Country Home, January 1996- January 2012

Owner and Administrator

Managed sixteen bed Assisted Living Facility, managed staff of twelve, reviewed resident charts, care plans, drug dispensing, and orchestrated housekeeping

Worked with WV DHHR and implemented their government regulations

Worked with the families of residents and residents

Worked with Doctors, Nurses, Physical Therapists and Social Workers

Supervised maintenance, operations, purchasing, and coordinated social activities

Created and managed work schedules

Hired personnel and conducted staff evaluations

Horne’s of Wheeling,, March 1984-December 1995

Store Manager and Buyer

Managed a multi-department women’s specialty store

Effectively trained, scheduled, motivated and coached team members and emphasized customer service, made improvements, resolved problems and took corrective action when issues arose

Responsible for marking down and transferring merchandise to other stores

Tried to always reach and surpass company sales goals

Projecting stock levels and always working on the OTB

Responsible for order placement and follow up

Planned, promoted and marketed retail events to drive sales

Helped to establish procedures for merchandise flow, receiving, checking in and ticketing merchandise

Maintained healthy vendor relationships, negotiating prices, quantities, and ensuring delivery time schedules

Reviewing pricing and promotional strategies, taking appropriate markdowns and doing merchandise transfers

Recognizing customer demands, price, and quality

Volunteer Experience:

Wheeling Symphony Society-Participated in fund raising event .Helped chair after concert receptions. Helped with outdoor concerts.

YWCA, Wheeling- Participated in fund raising events. Help co-chair special events.

Wheeling Catholic Elementary School – Read to lower grade levels four hours a week, taught an introductory French class to sixth grade students one hour a week, tutored math to third grade students 3 hours a week, helped with lunchtime activities as needed and helped judge science contests.

Catholic Neighborhood Center 1995-Present Helped distribute food baskets, served evening meals as needed

Education:

West Virginia University; Morgantown, WV

B.S. Human Resources/Textiles and Clothing

1979-1982

Magna Cum Laude

Marshall University; Huntington, WV

1978-1979

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