Service Representative Office Assistant
Resume:
Michele Garvin
Virden, IL
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative II
Horace Mann Insurance Company - Springfield, IL
January 2017 to Present
Process and obtain resolution of routine inquiries received by email, mail, telephone and or internet/ web within established guidelines.
Escalate more complex inquiries to Team Lead and or Manager. Track and document activity/notes in appropriate system. Follow up on Customer Inquiries to ensure completion and accuracy. Other duties as assigned.
Privacy Officer
Springfield Clinic - Springfield, IL
June 2016 to September 2016
Contractual Only Position
Open and Process all Mail
Process Verbal Authorization forms using Touchworks and IDX Process over 18 Verbal Authorizations
Send Verbal Auth Error letters to patient
Print and Keep up to date Incident file
Other Duties as Assigned
Medical Office Assistant
CARLINVILLE AREA HOSPITAL - Carlinville, IL
August 2013 to February 2015
Check in all Patients who arrive in clinic
Verify Correct Insurance and All information
Answer Multi Line Phone
Keep track of all medication samples via computer
Greet any and all Other persons who may visit clinic Post all patient payments, insurance or Medicaid payments to correct accounts Education
AAS Social Services
Lincoln Land Community College
Skills
Microsoft office (10+ years), Multi-Line Phone System (10+ years), Typing (10+ years), Customer Service Skills (6 years)
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