Service Representative Customer
Resume:
Benjamin Harwood
West Allis, WI
********@*****.***
PROFILE
Energetic individual with strong time management and communication skills who thrives in a fast-paced environment. Quick learner who maintains conflict resolution and active listening skills.
EXPERIENCE
Customer Service Representative - Williams Sonoma - West Allis, WI August 2022 - Present
● Answered phone calls from customers and provided information for questions they may have on orders
● Helped customers shop for new items
Customer Service Representative - Current Electric - Wauwatosa, WI November 2021 - June 2022
● Answered phone calls from customers and other businesses, entered given info into work systems and communicated essential info to the correct department
● Worked quickly with my team to most effectively improve numbers within the call center
Captioning Assistant - Captel - Milwaukee, WI
May 2020 - June 2021
● Trained to caption phone calls for people with poor hearing to help them participate in phone conversation
● Quickly and with accuracy kept up with phone calls and strived for excellence every day
In-Home Caregiver - Mount Pleasant, WI
JANUARY 2019 - JANUARY 2020
● Trained to take care of family member with dementia who was unable to stay home unsupervised
● Helped the family with cleaning, various outside tasks, and any sort of small construction inside
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