Terrence R. Tennione

Charlotte, NC 704-***-**** adt193@r.postjobfree.com

Summary

Highly motivated Human Resources Professional offering 18+ years of progressive experience, with an expertise in business analytics and employee relations. Human Resources Competencies

Employee Relations Professional Consultation Performance Management Conflict Resolution Compliance Strong Interpersonal Skills Employment Law Decision Making Analytical Skills Quality Assessments Flexible Problem Solving Experience

Amwins Inc, Charlotte, NC July 2022 Present

Employee Benefits Manager

Establish and maintain collaborative relationships with key benefit stakeholders across the organization (Payroll, Finance, Legal, HR) as well as external partners to support benefits administration.

Ensure timely publication of accurate plan documents.

Collaborate with benefits broker on plan renewals, RFPs and additions to plan offerings.

Review carrier and vendor contracts in detail and obtain Legal input prior to execution.

Provide analysis of benefits and costs for acquisitions as needed.

Research and disburse census data to carriers for acquisitions as needed.

Draft and ensure distribution of all communications related to annual Open Enrollment.

Partner with benefits broker to update Benefit Guide annually and as needed.

Provide relevant communications regarding benefits throughout the year to Marketing for publication to employees.

Partner with HRIS to ensure plans are set up in system accurately based on plan design.

Oversee year end new enrollments for Health Savings Account.

Manage the completion of enrollments/changes that will not automatically populate in carrier systems via connection files.

Monitor claims activity on regular basis and provide information to Leadership and Finance. Bank of America Global HR, Charlotte, NC March 2014 2022 VP, Employee Relations Consultant

Leave of Absence Analyst: research, resolution coordination and leave of absence briefings.

Survivor Support Case Manager: consult with the survivor/estate to understand benefit eligibility and benefit claim/pay process.

Formulated process improvement standards and Recommended performance improvement plans and assist with completion and delivery of documents.

Managed Unauthorized Absence caseloads.

Interpreted and enforced policies and procedures, handbook statements and core values.

Worked closely with operations team and managers to ensure consistency throughout segments.

Provided guidance to managers regarding performance management and conflict resolution.

Reviewed ethical complaints, partner with necessary parties to research and course of action.

Collaborated with business partners and talent acquisition team to drive BOA vision.

Worked with legal counsel to provide facts and documentation when responding to charges.

Assisted security team with investigations, provided data, assisted with security interviews and determined areas of opportunity for the area to reduce risk and turnover.

Partnered closely with leave administration team and third-party vendor to determine action on colleagues requesting leave of absences.

Developed, interpreted, and recommended policies, procedures, and courses of action including employee appeal procedures and development and performance plan toolsets.

Handled employee issues, resolutions and concerns including compliance proficiency, employment law, and interaction with legal counsel, policy interpretation and investigations.

Interpreted and applied understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for Employee Relations inquiries.

Conducted HR investigations to include gathering and analyzing facts, applying relevant laws, policies, and past practice to reach conclusions, recommended management actions.

Partnered with internal Legal, Compliance/Privacy, and other internal investigative teams, as necessary. Maintains required documentation, including intake and investigative notes, supporting documents and final reports.

Administered the unemployment program, files responses and attends hearings, track, and monitors outcomes, and provides feedback to HR partners as necessary.

Ensured HR compliance with relevant regulatory requirements aligns with current law and other requirements, manage changes in regulations through company practices procedures, and employee communication, e.g., required HR postings.

Coordinated employee relations programs to ensure compliance with policies and practices.

Researched and responded to employee questions, concerns, and grievances/appeals.

Ensured employee relations records (case management) are maintained and retrievable; builds and manages library of consistent Employee Relations practices.

Supported managers with employee development by providing guidance on employee coaching, counseling, and performance management.

Collaborated with HR Business Partners and Consultants concerning employee relations matters and provided insight to HRBPs/managers on the development of corrective actions and implementation of performance improvement plans.

Tracked, reported, and analyzed case trends and provided regular reporting and recommendations to aligned HR Business Partner or Consultant.

Developed, communicated, and implemented ER programs, policies and procedures and identify trends to expand strategies to foster positive employee relations in the business.

Provided feedback and insight into employee engagement programs to reinforce our cultural values and mission.

Coordinated and directed the employee relations programs and functions at each location including recognition and award programs.

Understood key elements and implications of current collective bargaining agreements. Merck & Co., Inc., Charlotte, NC January 2011 August 2014 Payroll Analyst (Leave of Absence)

Managed the payroll process for Short Term Disability, Long Term Disability, and Worker's Compensation.

Worked closely with 3rd party vendor (Cigna) to track STD approvals, denials, and extensions.

Calculated State Disability Insurance, Worker’s Compensation, and set up adjustments to deduct offsets where needed.

Processed payroll, including stop and continue pay as needed for medical approvals and extensions, and create Off-cycle/Online checks when necessary.

Researched Leave of Absence related issues within Remedy case tracking system and provide resolution to employees.

Updated vacation, personal, and sick accrual balances in PeopleSoft.

Provided LTD offset reports to Cigna for processing.

Participated in weekly meetings to provide updates and suggest opportunities for process improvements.

Provided and test scenarios for UAT testing for multiple projects during implementations into PeopleSoft.

Wells Fargo Corporate, Charlotte, NC August 2010 January 2011 Leave Disability ABS Management

Subject matter expert for the leave and workers’ compensation programs under the general direction of HR leadership and the legal department.

Worked closely with associates to ensure that all relevant completed medical documentation is submitted for timely review. Maintains appropriate contact with all associates on leave and coordinates all aspects of return to work for associates on leave.

Interpreted and administered leave programs and policies in accordance with the applicable federal and state employment law.

Ensured that the workers’ compensation program is managed in accordance with applicable OSHA and worker’s compensation laws.

Administered all aspects of leave and workers’ compensation programs.

Provided extensive case management support.

Conducted/coordinated investigations into all reported workers’ compensation claims.

Managed all administrative aspects of leave and workers’ compensation claims, to include tracking hours used/taken and working closely with the HR Service Center and Payroll to ensure that pay for associates is accurate and correct.

Partnered with all HR business partners on all leave cases and workers’ compensation claims. Meets regularly with HR to review claims’ status and develops strategies for resolution.

Managed STD programs and vendor relationships and ensured that STD claims are coordinated with FMLA or general medical cases.

Time Warner Cable, Charlotte, NC March 2007 August 2010 Corporate Payroll Processor II

Processed division payroll for 2,200 employees in multi-state locations. Hewitt Associates, Charlotte, NC February 2004 March 2007 Payroll & Leave of Absence Analyst

Primary point of contact for phone, emails, and mail communications with employees, management, and human resources staff regarding all leaves of absence, eligibility guidelines, claim management and related processes.

Computer Skills

Salesforce Workday PeopleSoft 9.0 Kronos Seibel TA SAP Microsoft Office (Word, Excel, PowerPoint, Outlook)

Education

Strayer University, 2017 - 2019

Military Experience

United States Army Specialist 1992-1996 (Honorable Discharge)

• Supervised administrative functions and performs duties at preceding level of skill at division, comparable or higher-level headquarters.

• Provided technical training and instructions to subordinates

• Supported units inspects subordinates’ units and makes recommendations for elimination of deficiencies or improvement of administrative operations.

• Provided advice and makes recommendations to the commander and staff on all matters pertaining to enlisted soldiers and their families.

• Accompanied the commander on inspections, visits, and ceremonies

• Assisted in inspection of command activities, facilities and personnel as prescribed by the commander.

• Ensured adherence to command policies.

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