Edgar Agapinan

Housekeeping Supervisor

Experienced housekeeper with 30+ years of experience and a track record of Personal Info

effective Team leadership responsible for Guest satisfaction, supporting the team to

provide timely, effective, and personalized resolutions, A professional in leading the

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team to exceed the Housekeeping department performance by driving a guest- +63-920-***-****

centric team culture and ensuring teammates demonstrate and commitment to the

E-mail

service excellence program. Committed to delegating responsibilities while

examining all elements to ensure compliance with the company quality standards adt18r@r.postjobfree.com

are being followed. Linkedln

Experience

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2006 - Housekeeping Supervisor

Skills

2022 Princess Cruise Lines

Leads teams to exceed the Housekeeping Department Key Interpersonal Communication

Performance Indicators by ensuring teammates demonstrate Skills

understanding and commitment.

Receive, action, and communicates guest feedback from Guest Service and Experience

Housekeeping Leadership with the Team to improve quality Ownership

consistency and service standards.

Promotes the experience ownership concept by leading by

example and immediately rectifies any shortfalls in product Team Development

delivery that would have a negative impact on the guest

experience.

Ensures thorough daily inspection that Company and Public Time Management

Health standards of cleanliness, sanitation, maintenance,

presentation, and related services in guests and teammates are

Product Delivery and

always upheld.

Operational Efficiency

Key Achievement. Constantly achieved positive feedback and

comments from our guests for Guest Services and experience Empathy & Friendliness

ownership.

1998 - Stateroom Steward

Conflict Management

2005 Princess Cruise Lines

Making sure guest staterooms are ready for occupancy and up to

company quality standards of housekeeping and sanitation.

Performed daily tasks as per instruction from the housekeeping

leadership and reported any concerns and technical issues

Anticipates guest requests and communicates with them for any

additional services to make their memorable vacation experience

Promotes a happy and safe working environment with colleagues

and guests.

Assist Housekeeping management in managing daily activities

Education

1993 Electronics Technician

Guzman Institute of Electronics

Certifications and Licenses

Security and Safety Awareness

USPH Policies and Procedures

Chemical Management

Environmental Awareness

Developing Personal Accountability

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