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Customer Service Phlebotomy Technician

Location:
Downtown Atlanta, GA
Posted:
December 14, 2022

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Resume:

Rosalyn McFadden

Rochester, NY *****

585-***-****

adt17w@r.postjobfree.com

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

Basic math

Critical thinking

Decision-making

Multitasking

Time management

Working collaboratively

Training & Development

Friendly, positive attitude

Customer service

Organization

People skills

Flexible

Experience

April 1998 to Current

Strong Memorial Hospital Rochester, NY

Patient Care Technician

Documented patient intake and dietary requirements and aided with feeding and monitoring.

Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.

Restocked unit frequently with necessary medical supplies.

Supported healthy patient skin with bedside baths, wound care and integrity checks.

Kept instruments and equipment clean and sanitized.

Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

Assisted with patient admissions, discharges and transfers.

Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

Performed minor housekeeping tasks to keep patient areas clean and sanitized.

Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.

Responded to bell or light signal calls to assist patients with needs.

Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Notified senior staff of patient emergencies to optimize outcomes.

Assisted and supported physicians performing procedures.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).

Completed frequent cleaning and sanitizing to maintain healthy environment for patients.

Engaged with patient family and friends to provide courteous visit experience.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Used mobility devices to transport patients.

Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.

Collected and labeled specimens to prepare for delivery to laboratory.

Education and Training

July 1993 Gates-Chili High School Rochester, NY

High School Diploma

Certifications

Phlebotomy Technician (PT)



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