Randi Francis

adt16m@r.postjobfree.com • 609-***-****

linkedin.com/in/randi-francis-aa76894

Related Career Experience

National Broadcasting Company (NBC), New York, NY

Human Resources Coordinator / HRIS Analyst

Managed the salary administration, merit planning and evaluations for internal and external resources.

Advised Departmental Management with disciplinary and counseling activities, salary and organizational structure, diversity legal understanding, company communication and team building processes.

Prepared needed documentation and analysis for staffing and resource needs, performance management training and benefits.

Evaluated and administered Special Awards and Sign-on Bonuses.

Provided benefit counseling regarding 401K Savings Plan, Retirement Plan, Tuition Reimbursement Plan, and Medical Plans.

Contributed to Organizational changes and restricting along with separation agreements.

Provided outplacement services that included tuition programs, counseling, and marketing efforts for displaced employees.

Performed exit interviews for all employees leaving the company.

Recruited for Union and Non-Union positions.

Recruited and onboarded temporary consultants according to the needs of the Senior Leadership requirements.

Conducted workshops to recruit candidates, utilizing various colleges across the country as well as the Internet and job fairs.

Managed and adjusted as needed, the Internship Program, Minority Fellowship Program, Management Associate Program and Page Program.

Developed and managed an automated internal job posting system as well as a nationwide Internet communication job search system.

Performed orientation for all newly hired employees using a multimedia format.

Utilized an in-house automated payroll system to input salary and staffing changes.

Created dashboard reports for resource percentages for Diversity and Full Time Equivalencies.

Tested and trained in the use of various payroll, posting, and reporting software within the Human Resources Department.

Contributed input for organization design and progression planning

Most Recent Career Experience

SiriusXM Radio, New York, NY 2017 – Present

Partner Projects Supply Chain IT Lead / Manager

Hold direct oversight of SiriusXM partner projects, owning all aspects from requirements gathering and launch to post-production data quality life cycle maintenance. Ensure data integrity for over 70 retail radio, module manufacturing, and automotive OEM partners, including Toyota, Hyundai, Kia, Nissan, Subaru, Honda, Sony, Bosch, and Garmin. Conduct SQL queries in Teradata in-house data store to verify accuracy and correct faulty data with Schema and XML software.

Led business requirements document and successful onboarding coordination of partner service trials.

Identified and eliminated top issues for radio and automotive manufacturers, cutting labor by approximately five hours.

Executed more than 10 key performance indicator (KPI) projects.

Johnson & Johnson, New Brunswick, NJ 2013 – 2017

IT Lead Business Analyst, Regulatory Affairs / IT Senior Business Analyst, BMO / Business Analyst, Procurement Operations

Assumed multiple responsibilities in leading process improvements for the world’s largest healthcare and pharmaceuticals corporation. Served as Team Lead for the Project Review Management Review Board. Validated SDLC documentation, integrated dashboard support systems, owned the change management process, and maintained KPIs for life cycle progress indicators. Configured application user interface (UI) and data tables using cloud-based tools and SaaS.

Administered two high-profile applications used worldwide, achieving record-setting customer satisfaction.

Excelled in ever-demanding role of Business Lead, holding direct oversight of government-regulated system, and sustaining accuracy rate of 99.9%.

Expeditiously fulfilled application development

Bristol Myers Squibb, Princeton, NJ 2002 – 2014

Senior IT Analyst, Regulatory Affairs / Systems Analyst Administrator, Business Capabilities / Supply Analyst, R&D

Led project planning operations and presented proposals to business stakeholders. Served as Capability Subject Matter Expert in support of seven separate Global Ops applications. Hosted business process analysis workshops, monitored overseas resources, directed the system month-end close process, generated traceability matrices, and conducted assessments for new cloud-based technologies. Designed database reviews, server data refreshes, and user profiles.

Skillfully managed all communications activities as part of a global staffing and timecard project for a global base of more than 10K users.

Slashed data flow time between systems by 50%.

Built Tier I support team with localized issue tracking process for community of 14K global users, growing user community by 83%.

process using Agile methods, consistently completing all phases from beginning to retrospective.

Technical Proficiencies

Tools/Software:

JIRA Scrum / Kanban, XML Altova XML Spy Query & Schema Tool, Amazon Web Services (AWS), Application Program Interface (API), CaseComplete, HP Application Lifecycle Management & Quality Testing (HP ALM), APPIAN Business Process Management System (BPMS), Wireframe, Microsoft Office Suite (Word, Excel, PowerPoint,), Cognos Cube Reporting & Analytics Studio, Planisware, Documentum, Human Resources Information System (HRIS), SAP, SQL, Tableau

Protocols:

Simple Object Access Protocol (SOAP)

Methods/Practices:

Software as a Service (SaaS), Requirements Gathering, User Acceptance Testing (UAT), Database/System Administration, Data Migration

Standards/Regulations:

GxP/CFR Part 11 & ISO 13485 Compliance Preparation for FDA Auditing of Regulatory Applications

Education

Master of Science in Information System Management

Stevens Institute of Technology, Hoboken, NJ – Magna Cum Laude

Bachelor of Science in Business Management & Finance (Minor in HR Business & Employee Relations Law)

Brooklyn College, Brooklyn, NY – Magna Cum Laude

Professional Training

GxP/CFR Part 11 & ISO 13485 Compliance Preparation for FDA Auditing of Regulatory Applications

Certifications

Summit rRDM Analyst Certification - Rapid Requirements & Agile Techniques

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