John S. Wyatt

520-***-****

adt165@r.postjobfree.com

linkedin.com/in/john-wyatt-149a8037

OVERVIEW & EXPERTISE

IT specialist with 15+ years of experience working with end users and infrastructure support teams to deliver systems and application support. Committed to providing premiere technical support to executive -level customer, clients and vendors.

WORK EXPERIENCE

IT Support Specialist

Computer Task Group contractor @ IBM Tucson

Jan 2008 – Aug 2022 Tucson, AZ

Build partnerships with product and test engineers from multiple countries for Tivoli Storage Management Group.. Delivers quality -focused work on projects in excess of 1.2 million dollars

Responsible for system setup, integration, analysis, problem determination and resolution across Windows, VMware, Linux, and system platforms. Reduce re-occurring maintenance problems by 80%.

Worked in close concert with security team to update and patch ever-changing software and hardware security issues.

Created, updated, and implemented procedural documents necessary for day-to-day operations. Explain complex, technical information in non-technical language. Reduced OS installation and configuration by 40%

Ensure the desktop environment is patched and secure at all times for 95% availability

Printer, Laptop, and PC Repair Technician

Travis & Associates

Sep 2006 – Dec 2007 Tucson, AZ

Certified Toshiba Laptop Repair Technician.

PC and laptop repair technician for PCSOS National Network Solutions and Gurus-To-Go service companies.

Printer technician for Long Realty of Southern Arizona

-Self-taught using HP printer service manuals

-Proficient servicing Lexmark, Okidata laser, inkjet and dot matrix printers

EDUCATION

Bachelor of Science in Information Technology, University of Phoenix

Certified Toshiba Laptop Repair Technician

SKILLS

Expert Troubleshooting and Problem-Solving Team Collaboration Employee training

Effective Verbal and Written Communication Skills System installation & Maintenance IT Security