Service Representative Manager Assistant

Toccara Ransburg

318-***-**** ****.********@*****.***

Skills & Abilities

Over 10 years of experience in Customer Service. Experienced in interacting with customers to provide information in response to inquiries about products and services. Extensively trained in customer retention and how to handle and resolve complaints. Dedicated to leading by example, team work and ensuring the execution of all safety, security, quality and mandatory business operations. Trained in office management and possess all the necessary receptionist skills to in an office setting.

Multi Line phone

Micro Soft Applications

Outlook

Case tracking software

Fax, Scanner

Experience

Bank of America (call center)

Phoenix, AZ

07/2017-11/2020

Preferred Customer Service Representative

Assisting clients with higher balances

Assisting client that are requesting to close account, providing solutions

ATM, issues with using, fraud

Fraud prevention and setting up disputes

Digital, escalation, signing into account, activation of card products,

password reset, mobile app., hold release, bill pay,

any issues that could not be resolved by other departments

The Aleem Law Firm

Atlanta, GA

September 2016-June 2017

Case Manager Assistant / Receptionist

Set up personal injury claims with insurance company

Order Records & Bills from providers, Police reports,

place follow up to check on status of requests

Call clients to follow up on treatment, and provide update to cases.

Organize records and bills to give to paralegals so that a demand

can be prepared and sent to insurance company

Receptionist, preparing for deposition that were held in office,

answer multi line phone

Open and sort the mail

Sutherland Global

Alexandria, LA

10/2012 - 02/2016

Customer Service Representative (CSR)

Called medical providers to make appointments for veterans.

Took incoming call for veterans requesting medical care and

general information on the Veterans choice program.

Placed follow up calls to veterans as well as providers

to ensure that appointments were kept

Bank of America (call center)

Phoenix, AZ

09/2011 - 08/2012

Customer Service Representative

Account/sales manager for Bank of America credit card customers.

Assisted card holders with credits, adjustments and general questions.

Provided card holders with additional products

loans or cards that would meet their needs.

Educated customers on interests earned or owed

Education

Alexandria (LA) Beauty Academy

Certificate Cosmetology

Bolton High School LA

High School Diploma General High School

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