LISA GAROFALO 847-***-**** adt158@r.postjobfree.com Fort Myers, FL

Sourcing Recruiter / Talent Acquisition Specialist / Benefits Administrator

Dynamic professional with a passion for meeting challenges, exceeding expectations, and providing expert-level support and leadership in highly demanding, deadline-driven environments.

Diverse 15+ year career distinguished by commended performance in executing a broad range of advanced, multifaceted, and confidential functions involving complex problem-solving and personal initiative.

Extremely organized and skilled at anticipating needs and multitasking with changing priorities.

Communications liaison and go-to-person for clients, vendors, staff and management. CORE COMPETENCIES

Talent Sourcing & Recruiting

Candidate Placement

HR & Benefits Administration

Customer Service/Client Relations

Sales & Business Development

Relationship-Building

Special Projects

Process Improvement

Regulatory Compliance

PROFESSIONAL EXPERIENCE

Amazon / Insight Global, Remote 2022–Present

Technical Recruiter

Develop and drive candidate generation strategies in partnership with hiring teams to meet client needs within a fast- paced global recruiting organization.

Partner with members of the G&A Tech, Legal and PXT businesses to understand hiring needs, headcount, and recruiting strategies.

Utilize a variety of internal and external web applications for talent sourcing and communications.

Roles sourced for included SDE II and SDE III – Special Project Team.

Sourcing expertise for hard-to-fill roles.

Intake meetings with hiring managers.

Advanced Boolean Searches – Utilized multiple web applications such as Linked In, HireEZ, SeekOut, iCIMS and various Amazon internal ATS software.

Superb customer focus, attention to detail and organization skills

Strong proficiency in Excel, Word, Outlook – Microsoft office suite ContinuumHR, Fort Myers, FL 2021–2022

Benefits Administrator

Maintain in force block of business. This includes renewals and employee meetings for those accounts as needed.

Review and coordinate annual renewals with employers/coordinate with producer.

Consult with Producer or Carrier on quoting or negotiation strategy. If quoting is appropriate, then decide benefit designs and which products/carriers to quote.

Responsible for collecting all information needed to complete quote requests. Request alternate quotes as needed. Add additional lines of coverage as needed.

Maintain and continue to build relationships with clients in various parts of the US.

Update our client system, policies and electronic files for assigned clients.

Maintain all required documentation needed for compliance for each employer. LISA GAROFALO 847-***-**** adt158@r.postjobfree.com Resume – Page 2 Amazon Web Services / Sustainable Talent 2019–2020 Sourcing Recruiter

Develop and drive candidate generation strategies in partnership with hiring teams to meet client needs within a fast- paced global recruiting organization.

Find and engage unique/passive candidates through creative sourcing techniques (internal databases, job boards, referrals, social media and in-person networking).

Facilitate the first steps of the candidate interview process, including resume review, initial phone screen, and technical interview prep.

Partner with members of the AWS business to understand hiring needs, headcount, and recruiting strategies.

Utilize a variety of internal and external web applications for talent sourcing and communications.

Maintain accurate data reporting and metrics using ATS and CRM systems.

Build talent pipelines to cover current and future hiring needs.

Collaborate with hiring managers (Cloud Architects, Operations Engineers, Security Engineers, Applications Engineers, Cloud Support Engineers and various IT Support roles) to perform thorough intake of the roles and ensure quality of candidates.

Connect with candidates and build a relationship between the candidate and the business. NOTE: Served as the primary caregiver for a family member from November 2017 to June 2019. Atkinson & Associates Insurance, Inc., Fort Myers, FL 2015-2017 Group Benefits Manager

Provided advanced administrative support as a licensed insurance professional to an independent insurance agency serving the SMB market in Southwest Florida.

Served as key contact and go-to person for groups/clients — managing calls for entire office, answering benefit and billing questions, confirming renewal information accuracy, and providing full follow-up.

Communicated with all major carriers including: BCBS, Aetna, UHC, Colonial Life, Ameritas, UNUM, Direct Pay, All Savers, Benefit Mall.

Supported agent in developing new business including cross-selling products to supplement existing client benefits packages, providing quotes to prospective clients, and generating benefit proposals.

Visited groups with agent and conducted presentations on insurance products and changes to ensure a seamless process moving into the new plan.

Processed open enrollment, tracked new hire eligibility, and followed-up with employees.

Streamlined application processing and proposal development systems for a 30% efficiency gain.

Entrusted with managing all calls remotely following a 10-day office shutdown due to Hurricane Irma. Office of the State Attorney 20th Judicial Circuit, Fort Myers, FL 2014–2015 Human Resources Representative

Promoted after 2 months to support Director of Human Resources in day-to-day HR functions as well as special projects.

Participated in the hiring process including coordinating background checks, creating employee files, conducting new hire orientation, and scheduling training programs.

Managed onboarding and offboarding (including exit interviews) of support staff, investigators, attorneys, and intern attorneys in accordance with regulations and procedures.

Managed the tracking and correspondence of Family and Medical Leave Act (FMLA) files.

Represented entire HR Department in Director’s absence. LISA GAROFALO 847-***-**** adt158@r.postjobfree.com Resume – Page 3 Blue Cross Blue Shield Association, Chicago, IL 2010–2013 Coordinator (Executive Administrative Support Role) Provided executive administrative support to MDs, Pharmacists, Scientists, and Chief Medical Officer (as backup).

Served as first-point-of-contact at the executive level — greeting visitors, responding to vendor inquiries, and coordinating complex business and personal agendas for directors.

Managed extensive domestic/international travel arrangements and maintained expense accounts.

Coordinated and served as the go-to person for facility-related events including office relocations and construction projects.

Served as Coordinator for Technology Evaluation Center in charge of planning and managing every detail of highly-acclaimed conferences and executive level meetings: venue, catering/menu, seating chart, badges, logistics (including travel), technology, and complete onsite management. EDUCATION

Bachelor of Arts in Business Management Judson University, Elgin, IL ADDITIONAL CREDENTIALS

TECHNOLOGY

PROFESSIONAL DEVELOPMENT

LICENSE

• Talent Sourcing & Communications Applications: Hire, iCIMS, LinkedIn Recruiter, Hiretual, Seekout, JobFinder, Beamery, Indeed, RDS, PeoplePortal, Quip, Slack, Chime and various other Amazon internal applications

• Microsoft Office Suite, Microsoft Visio, various scheduling programs, online conferencing, and social media marketing

• Bartell & Bartell Leadership Development Training

• Fred Pryor Seminar: Managing Multiple Priorities

• 2-15 Life, Health and Variable Annuity Florida Department of Insurance

• Notary Public State of Florida

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