Customer Service Manager
Resume:
K
Tammy
Kanger
kangertammy@gmail.c
om
Bloomingdale, GA
31302
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Operations Planning
Influencing and Negotiating
Business Performance Management
Sales Strategies and Planning
Cross-Functional Team Leadership
Goal Setting
Cost Control
Team Leadership
Team Building
Staff Training
Training and Development
Complex Problem Solving
Performance Evaluations
Employee Coaching and Motivation
Performance Tracking and Evaluation
P&L Oversight
Calm Under Pressure
Time Management
Data-Driven Decision-Making
26 years in managment poition
EXPERIENCE
Senior Manager
Savannah, GA
Savannah Moring News/ Dec 2002 to Jul 2022
conducting all inventories for my department as well other departments payroll for all all contractors within my department (approx 72) responsible for managing all contractors to ensure proper and timely delivery contracting ALL carriers as they come aboard and keeping contract up to date responsible for all receivables and collect all past due accounts give reports on all outstanding accounts
heading up and leading an any and all project given to me or my team building routes for my entire area to make them more efficience working with all the contractors with any issues that my arise. many other tasks as well
Enforced customer service standards and resolved customer problems to uphold quality service.
Recruited and hired qualified candidates to fill open positions. Minimized staff turnover through appropriate selection, orientation and training. Exercised good judgment and decision-making in escalating concerns and resolving issues.
Monitored staff performance and addressed issues.
Conducted quality, timely performance feedback and performance appraisals. EDUCATION AND TRAINING
Business And Accounting
South University Jun 1995
Savannah, Ga
CERTIFICATIONS
sexual harassment
inclusion
team building skills
safe driving skills
security awareness
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