Customer Service Sales Manager

Katrina M. Goodman

*** ****** ****, ******, ** **114 347-***-**** *******@******.***

Summary

Enthusiastic, self-motivated current marketing management major, with over eighteen years of experience in retail merchandising and sales management. Conducted previous customer service and sales training meeting with sales staff to help increase traffic within current store location while providing exceptional customer service, with proven results.

Education

HIGH SCHOOL DIPLOMA 1999 - 2003 JAMAICA HIGH SCHOOL

ASSOCIATES OF SCIENCE - MARKETING 2020 - CURRENT CHATTAHOOCHEE TECHINCAL COLLEGE

Experience

SERVER MILTON TAVERN PRESENT

Deliver a memorable dining experience by greeting guests in a timely manner and providing excellent customer service.

Take drink and food orders while providing recommendations based on guests’ preferences.

Adhere to all relevant health department rules and regulations and all customer service guidelines.

Arrange table settings and keep tables cleans and tidy at all times.

Communicate with all serving and kitchen staff to ensure correct delivery orders.

Train and develop new hires to ensure new employees acquire the knowledge needed for success.

DEPARTMENT MANAGER OLDNAVY

Drive profitable sales growth by planning and executing company merchandising direction to drive sales and deliver standard operating procedure execution in the children’s department.

Responsible for holding others accountable for meeting merchandising standards and productivity expectations.

Flexing to drive profitability based on the brands merchandising principles and financial analysis.

Make decisions and collaborate with other leadership team to prioritize work based on business needs and company direction.

Model leadership behaviors and deliver as a manager by delivering results, driving key performance indicators and brand loyalty by leading through your team.

STORE SALES MANAGER POLO RALPH LAUREN

Support store management in analyzing business trends and with the execution of business initiatives.

Understand and communicate sales and profit performance tools and resources to the store team.

Execute a consistent customer experience aligned to Ralph Lauren brand expectations and the store vision by handling customer complaints and resolving customer service issues.

Support the store client development strategy by conducting community outreach in current market.

Engage in talent development conversations by providing feedback and coaching to the store team.

PLANOGRAM TEAM LEADER TARGET

Introduce new product to the guest and provide a seasonally relevant shopping experience, as well as educating team members on new product offerings.

Lead a team to deliver accurate and timely transition sets with strategic plans, accurate execution and follow-up using appropriate tools.

Assess, recommend, and retain top talent at the hourly team member level and proactively communicate staffing and scheduling needs to the HR team.

Stay current on store’s financial team and operational performance, and problem-solving skills.

Met with outside vendors to coordinate new product placement and flow.

Plan and execute new product flow by forecasting incoming product and delivering efficient direction for store team to place product on sales floor.

Managed reversed logistics and executed outgoing product to the proper organization and or vendor.

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