IAH MARIE SUEN G.

Brgy. III, Sto. Rosario Subd.

Hinigaran, Negros Occidental

Mobile: +639*********

E-mail: adt11g@r.postjobfree.com

CAREER OBJECTIVE:

Dedicated and Competitive Individual with office work experience that seeks position that will help me to enhance my capability and gain new skills and work experience.

Work Experience:

• August 6, 2021 to Present – Back Office Associate/Social Media Representative

IQOR RMS Collect Phils Inc. – Bacolod City, Two San Parq Bldg.

“Frontier Airlines”

Outbound Calls for Collecting Payment

Process Refund Approval

Process Reimbursement Checks for Passengers

Assisting Passengers through Social Media

Process Changing the flight schedules for Frontier Airlines Direct communication with our Clients

• March 12, 2021 to August 5, 2021– Customer Service Representative

IQOR RMS Collect Phils Inc. –Bacolod City, Two San Parq Bldg.

“Frontier Airlines”

Accepting Inbound and Outbound Calls

Booking of Reservations for Domestic and International Flights Process re-accommodation for Flights for Domestic and International Flights affected by Schedule Change and Cancellations Assisting Passengers for Airline Policy

September 24 to January 3, 2021 - Customer Service Representative, Advisor 1

Concentrix- Davao, Abreeza Ave. Philippines

Macy's and Bloomingdales Account/Retail Account

Accepting inbound and outbound calls

Resolving customers concern

Assisting customers who’s trying to place an online order Process Reshipment of delayed/damaged packages

Process refund

• 2020 to Part Time English Tutor

Acadsoc Philippines

Teach English subject for Chinese kids ages from 4-12 years old Teach Basic English words and sentences for Chinese Adults. EDUCATION:

TERTIARY LEVEL:

School: West Visayas State University

Address: Brgy. Caradio-an, Himamaylan City, Negros Occidental Course: Bachelor of Secondary Education Major in English Year Attended: [2018-2022]

SECONDARY LEVEL:

School: Manila Tytana Colleges

Address: Diosdado Macapagal Blvd., Metropolitan Park Pasay City Track: Science, Technology, Engineering, Mathematics (STEM) Year Attended: [2016-2018]

School: Sun Valley National High School

Address: Red Flower Compound, Sta.Ana Drive. Brgy. Sun Valley, Parañaque City. Year Attended: [2014-2016]

School: Hinigaran National High School

Address: Rizal St. Brgy. III, Hinigaran, Negros Occidental Year Attended: [2012-2014]

PRIMARY LEVEL:

School: Sun Valley Elementary School

Address: Red Flower Compound, Sta.Ana Drive. Brgy. Sun Valley, Parañaque City. Year Attended: [2006-2012]

ORGANIZATIONS:

• Member, Himamaylan English and Literature Learners Organization (HELLO) S.Y 2018-2022

• Member, Association of student assistants in WVSU S.Y 2018-2020 SEMINARS AND TRAININGS:

• “Nobility of the Teaching Profession” and “Soft Skills for Developing Global Digital Citizenship” (2019)

• Seminar Lecture Series in the Teaching Profession “Meeting Challenges and Global Education” (2018)

• Seminar Lecture Series in the Teaching Profession “Science, Arts and Crafts for 21

st

Century Teachers” (2018)

SKILLS AND INTERESTS:

• Capable of Adjusting to new work environment.

• Can show concern and empathy to clients

• Strong Patience

• Technology Literate

• Committed to any Works/Task Assigned

• Available to work on shifting schedules

PERSONAL DATA:

Date of birth: July 22, 1999

Place of birth: Bacolod City

Sex: Female

Civil Status: Single

Citizenship: Filipino

Height: 5’0

Weight: 50 kg.

Religion: Roman Catholic

Name of Father: Ronnie O. Suen

Name of Mother: Mary Rose G. Suen

CHARACTER REFERENCES:

Name: Ms. Jasinine Araojo R.N

Registered Nurse, Family Doc, Parañaque City.

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Name: Mr. Stephen Ralph Rajal

Team Leader, Ubiquity Bacolod

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Name: Ms. Ana Jamela Macahagoy

Team Leader, IQOR Bacolod

adt11g@r.postjobfree.com

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