Assistant Clinical Customer Service
Resume:
S
Stephanie
Shureb
adt0zw@r.postjobfree.com
Fort Lauderdale, FL
33312
SUMMARY
Dedicated and well-qualified RN offering proven skills in patient care, medication administration and treatment implementation. Detail-oriented, responsive and proficient in routine care and emergency response. Brings 16+ year record in field. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS
Florida license RN active
Michigan license RN active
Certifications- BLS, ACLS, PALS, NIHSS,
CPI
16 year experienced ER RN
Inpatient and Outpatient Care
Patient Condition Monitoring
Medication and IV Administration
Immunizations and Vaccinations
Excellent IV skills
Medical Screening
Preventive Healthcare
Emotional Awareness
Strong Medical Ethic
Accurate Documentation
Patient Education and Counseling
Nursing Plan Development and
Modification
Family and Patient Support
Clear Patient Communication
Compassionate and Caring
Strong and quick Decision Making
Critical Thinking
Attention to Detail
Creative Problem Solving
Care Coordination
EXPERIENCE
Biometric/Vaccine RN
FL
LIFE HEALTH LLC/ Oct 2022 to Current
PRN status, as a mobile RN throughout Florida, for private insurance clients, to provide Immunization or wellness screenings. Biometric screenings and influenza vaccines. Provided patient and family health education focusing on self-management, prevention and wellness.
Administered medications, tracked dosages and documented patient conditions. Adhered to infection control procedures to facilitate safe, clean patient environment. Staff/Charge RN ER
Garden City, MI
Garden City Hospital/ Sep 2012 to Current
Experienced ED staff RN and charge RN with strong clinical skills, very flexible, as the ER changes minute by minute.
Preceptor for new staff, works well with all, Reacts effectively, strong leadership skills, compassionate, confident coordinating front door and EMS patient traffic based on acuity and provide proper bed assignments and maintain safety of nurses and patients, effectively works and communicate closely with physicians and management to provided and improve patient quality care and safety. Facilitated strategic goals aimed at increasing satisfaction and improving outcomes through compassionate, precise and high-quality nursing care. Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
Answered patient questions and provided take-home materials for further information.
Promoted healthy lifestyle choices to reduce symptom or condition re-emergence. Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Incorporated business unit and health system's goals to improve patient safety, quality and satisfaction.
Staff RN ER
Wayne, MI
Oakwood Hospital/ Sep 2011 to Sep 2012
Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations.
Quickly introduced to trauma nursing standards and protocols, criteria for ekg and time limits for national standards with acute mi activations, advanced ED protocols-sepsis, trauma, and stroke
Maintained open and clear communication with physicians to coordinate effective patient care.
Responded quickly to codes and coordinated efficient and skilled care. Stabilized patients, determined health needs and provided direct patient care. Administered critical IV medications to stabilize patients for assessment and treatment.
Level 3 trauma center
Staff/Charge RN IMC
Wayne, MI
Oakwood Hospital/ Sep 2007 to Sep 2011
Obtained ACLS, learned RN responsibilities of patients requiring cardiac monitoring and appropriate plans of care as needed
Learned cardiac rhythms, identify changes, arrhythmias, and emergent rhythms and the proper protocol and medications used for life saving treatment Became familiar with the critical iv drip meds – insulin, heparin, nitro, amiodarone, cardizem, and integreline.
Addressed rapid response and code situations by strategically organizing and delegating tasks.
Coordinated care with charge nurse and other staff through daily communication. Incorporated business unit and health system's goals to improve patient safety, quality and satisfaction.
Assistant Clinical Manager IMC
Wayne, MI
Oakwood Hospital/ Oct 2008 to Oct 2009
Responsible for the nursing practice and quality of care, on a 40 bed, intermediate care unit, afternoon shift, 11a-11p
To oversee, assists, and mentor all staff with day to day activities Responsible for assisting upper management in retaining, educating, identifying strength and weaknesses of unit/staff, completed yearly performance evaluations, chart reviews, jacho prepared, participated in all management team meetings, bed rounds, and management education required/provided per oakwood Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements. Interviewed applicants and made recommendations for new hires. Developed and initiated departmental goals, standards of performance, policies and procedures.
Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA. Improved research-based approaches through participation in research and evidence-based clinical audits.
Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance. Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals. Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
Supervised 45 staff members and provided periodic performance evaluations. Staff/Charge RN Med/Surgical Nurse
Wayne, MI
Oakwood Hospital/ Sep 2006 to Sep 2007
Assessed patient conditions and illnesses, implemented individual care plans, set goals, identified patients needs, prepared and educated patient for dc home Recorded patient condition, vital signs, recovery progress and medication side effects. Reviewed physician orders and participated in medication management to optimize patient safety.
Answered patient questions and provided take-home materials for further information.
Performed nursing rounds to complete scheduled tasks and interact with patients. Recorded patients' medical history, vital statistics and test results in electronic medical records.
EDUCATION AND TRAINING
Associates Degree Nursing ADN/RN: Nursing
Schoolcraft College Jun 2006
Livonia, Mi
GPA: 3.69
REFERENCES
References:
1. Jason Bartlett - paramedic, staffing/admin
Beaumont taylor hospital
Prior coworker at Oakwood hospital ER
2. Rebecca Street - Charge RN
Oakwood Hospital ER
Prior Supervisor
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