Loan Processor Assistant Manager
Resume:
WHITNEY WASHINGTON
******@*****.***
Objective
I am a reliable, skilled, and diligent employee with a respectable managerial record of providing quality service with integrity. I am seeking an opportunity to serve for the betterment of a reputable organization.
Ability Summary
-MS Office Suite -HRIS -Human Resource Metrics
-Customer Service -Quickbooks -Conflict Resolution
-Records Management -Sales -Appointment Scheduling
Employment History
05/2021 - 12/2022
Human Resource Advisor
Sonic Automotive Inc, Montgomery, AL
Evaluated and updated job descriptions.
Answered all human resources queries posed by management and employees.
Trained and advised managers on strategies for recruitment, selection, and interview evaluation procedures.
Assisted with the development of recruitment campaigns.
Participated in the appointment process for potential employees.
Monitored recruitment metrics such as retention rates and staff turnover.
Discussed terms and conditions of employment and benefits with staff members.
Reviewed employees' work progress using an employee appraisal system and made recommendations, if necessary.
Used HR software to input and compile data on employees and updating the records regularly.
Updated HR policies in line with current legislation and informing staff about changes.
05/2017 - 05/2020
Loan Processor/Assistant Manager
Advance America, Columbiana, AL
Collected and prepared all necessary documentation for the loan package.
Researched applicant credit status and current financial position.
Prepared and maintained all paperwork for existing and new loans, including loan disclosures.
Created repayment loans.
Completed loan contracts and ensured clients were kept informed of the rules and requirements.
Complied with the established regulations and law requirements.
Followed-up with clients to verify important information.
Assisted employees in meeting the center's performance metrics as defined by management.
Built strong relationships with customers, in person and over the phone.
Managed customer concerns, and actively participated in customer transactions.
Deployed marketing efforts in the community to generate sales and customer growth, and completed marketing tracking sheets as required.
02/2006 - 09/2015
Hotel General Manager
Hampton Inn, Birmingham, AL
Accommodated hotel, motel, and resort patrons by registering and assigning rooms to guests.
Issued room keys or cards, transmitted and received messages.
Kept records of occupied rooms and guests' accounts, made and confirmed reservations.
Presented statements to and collected payments from departing guests.
07/2010 - 09/2012
Customer Service Associate
Global Merchandising, Pelham, AL
11/2005 - 07/2009
Assistant Manager
Quality Inn and Suites, Marrieta, GA
Greeted, registered and assigned rooms to guests of hotel.
Verified customers' credit and established how the customer would pay for the accommodation.
Contacted housekeeping or maintenance staff when guests reported problems.
Made and confirmed reservations.
Issued room keys.
Kept records of room availability and guests' accounts.
02/2000 - 09/2005
Front Desk Manager
Quality Inn and Suites, Birmingham, AL
Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greeted persons entering establishment, determine nature and purpose of visit, and directed or escorted them to specific destinations.
Scheduled appointments and maintained and updated appointment calendars.
Heard and resolved complaints from customers or the public.
Filed and maintained records,
Received payment and recorded receipts for services.
Education History
Business Administration, Management and Operations
2 Years at College or a Technical or Vocational School
High- Tech Institute, Marietta, GA
Occupational Licenses, Certificates and Training
Honors & Activities
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