Abdallah Refaat Nasser

adt0tt@r.postjobfree.com

Mobile Number: +201*********

Nationality: Egyptian

Military status: Completed

LinkedIn account: eg.linkedin.com/in/abdullahrnasser

Educational Background

(2011)

B.Ed. Bachelor degree in Special Education

Faculty of Education, Alexandria University

(2002)

IGCSE- International General Certificate of Secondary Education.

The British School of Kuwait -BSK-, Kuwait City

Relevant courses

April 18- May 27, 2015

online Human Resources Management Diploma

University of Minnesota, USA

Professional Employment Experience

(2022 - present) Regional training manager ( Huawei business consumer)

( 2021-2022) Training specialist Huawei contact center

(August 2016 -2021)

E-Learning Trainer, and Soft skills training specialist Raya Corporation Application Development Dep.

Main Responsibilities:

-Develop and test E-learning and mobile training courses to applicable educational and industrial standards.

-Create facilitator guides, workbooks and handouts o enhance one- to- one, self-study and virtual classrooms performance.

-Design and edit software simulations for E-learning, as well as managing curricula within a Learning Content Management System (LCMS).

-Consult with business partners and stakeholders to perform training needs and determine proper approaches to design, develop and implement learning programs.

(2014-Aug 2016)

Operations Trainer, Raya Corporation Training Dep.

Main Responsibilities:

- Deliver training to the operation team in accordance to the project training roadmap.

-provide feedback to managers on performance of agents.

-Develop and innovate training content and approach to actively enhance operation team skills.

-conduct regular knowledge verification assessments on all project team members.

(2013-2014)

Account Advisor,RCC (Etisalat UAE Home Services -HS-), Raya Corporation

Main Responsibilities

-Handles customer inquiries, resolves customer complaints and problems aiming for customer satisfaction.

-Achieve Quality communicated targets.

-completes necessary project operation documentation.

-carries responsibilities for meeting communicated targets: sales, order taking, appointment settings

(2012-2013)

Public Relations, International Foundation for Educational services - IFES-

Main Responsibilities

- planning, developing and implementing PR strategies

- Dealing with enquiries from the public, the press, and related organizations

- Providing clients with information about new promotional opportunities and current PR campaigns progress

(2007-2011)

Guest Relations, Delta-Sharm Resorts

Main Responsibilities

-Assist guests with check in and checkout, other cashiering duties

- Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

- Assist guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.

- Handling guests' mails and messages, and answering phone calls.

- Ensure the safety, security and loss control policies and procedures.

Key Skills

Language skills

Arabic (Mother tongue) Native fluency

English (fluent) Reading, Writing, and Speaking

Technical Skills

International Computer Driving License -ICDL-, MS Office

Practical Knowledge on Citrix Systems

Work knowledge on “Active presenter” program

Professional Skills

●Costumer service (phone and face to face): Recognized ability to communicate effectively with a range of individuals from different cultures and backgrounds

●Problem solving: Ability to apply a logical approach to problem solving that minimizes conflict and creates positive outcomes.

●Leading, coaching and mentoring: Leadership qualities and the ability to manage challenging behavior effectively.

●Project management: planning, organizing, motivating, and controlling resources to achieve specific goals.

●Presentation and communication: explaining and delivering the content of a topic perfectly to the costumer.

●Marketing skills: delivering and communicating products to customers, and managing costumer relationships in ways that benefits the organization.

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