Ebony R. Wood

**** **** ******** ******

Baltimore, MD 21223

202-***-****

adt0sp@r.postjobfree.com

Summary

I have the ability to project a professional image and be approachable with strong social skills. I am detail oriented and have strong organization and multitasking skills. Ability to adapt to different situations and environments. Ability to focus on incoming Guests, Visitors and Employees with an outstanding professional, interpersonal and hospitable greeting. Deliver excellent customer service through timely communication, responsiveness, and ability to juggle multiple requests at one time. Basic skills with Microsoft Office Suite, strong knowledge of the surrounding area and all recreational, hospitality and business related information.

Professional demeanor with the ability to use independent judgment to handle any service matters in a satisfactory manner. Excellent attendance and timeless record and ability to conform to BDS company standards.

Skills

●Active listening

●Service Orientation

●Speaking

●Social Perceptiveness

●Reading Comprehension

●Complex Problem solving

●Critical thinking

●Time Management

●Instructing

●Coordination

Experience

September 2021-May 2022

BDS Cleaning services LLC, Washington DC

Environmental Services Supervisor

●Clean patient rooms, public areas

●Sweeping,mopping, vacuuming, floor and carpet cleaning

●Use mechanical equipment at times to clean.

●Transport trash, and hazardous waste

●Clean and disinfect rooms and public areas .

●Clean surgery rooms and also break rooms downs .

●Clean walls, and hard surfaces.

●Restock and replenish supplies.

Cleaned at Washington hospital, shred it, a bank, anIslamic school and also cleaned a church. During a 12 hour shift BDS cleaning services LLC.

September 2019-2020

Greystar Property Management, Washington D.C.

Lifestyles Manager

●Respond to resident requests for special arrangements or services.

●Respond to requests from residents with unique needs and follow up to ensure satisfaction.

●Gather, summarize, provide information to residents about the property and surrounding area amenities, including special events and activities.

●Contacted appropriate individuals or departments. (Page housekeeping,Engineering as necessary to resolve residential requests, or problems.

●Review shift logs /daily memo books and document pertinent information in log books.

●Report accidents,injuries, and unsafe work conditions to manage, and complete safety, and well- being of residents.

●Follow all company policies and procedures,ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

●Develop and maintain a positive working relationship with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance and standards.

●Speak with others using clear and professional language, prepare and review written documents, accurately and completely, and answer telephones using appropriate etiquette.

●Concierge in luxury environment

July 2014- August 2019

BDS ProtectiveServices LLC, Washington D.C.

Concierge

●Help to manage the flow of the leasing center, and assist with the overflow of incoming calls.

●Time Management- manage one's own time without supervision.

●Determine if tech solution can be resolved over the phone; escalate immediately to shop Foreman/ Service Manager to provide immediate attention

●Assist in developing continuous improvement plans, by communicating observations to management.

●Follow up with customer on services provided; ensure they are satisfied with the work to include the public.

●Managed over 25 employees and currently supervisor.

●Management of complex/highly sensitive requests and situations.

October 2009 - July 2014

BDS Protective Services LLC, Washington D.C.

Arm Special Police Officer Supervisor

●Adhered to Company Police Laws and Regulations; state, country, and city ordinances.

●Initiated appropriate actions pertaining to violations occurring in and on contracted property.

●Identified and resolved potential violent situations

●Participated in the development of projects and study of specific issues requiring a proposal and concept

●Promoted crime prevention and traffic safety

●Assisted in conducting preliminary and follow-up investigations.

●Developed and maintained a safe and secure working environment for residents, guests, patrons.

August 2006 - June 2008

Jackson Memorial Hospital, Miami Fla-

Lead Porter

●Performed hospital cleaning duties as instructed by Supervisor.

●Sanitized food service equipment including meal carts on a daily basis.

●Delivered food to patient rooms and collected them after meals.

●Removed soiled lines and placed them in laundry receptacles.

●Reported management aboul any unsafe conditions and risk factors.

●Adhered to safety precautions at all times.

●Performed cleaning and sanitizing activities as instructed by Supervisor.

●Maintained storage area clean and organized.

●Assisted in transporting patients to different locations within the hospital.

●Responsible for the cleanliness of rooms occupied by patients, rooms, surgical areas, labs, waiting areas and restrooms.

Education

August 2006 -June 2008

Johnson & Wales University, North Miami Fla - Field of study Biology and Criminal Justice -still pursuing degree

Oxon Hill High School, Oxon Hill Maryland - Class of 2003

Westlink Career Institute, Washington D.C. - EMT-B

References available upon request.

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