Call Center Technical Support

SEAMUS O’REILLY

**** * ******* **** **

Apt **

Glendale, Az 85301

(520) 381- 9961

************@*****.***

EXPERIENCE

Consumer Cellular, Phoenix — Remote Activation Specialist 5/2020 - 7/2022

● Helped activate, port, and transfer consumers cell phone numbers to and from other companies

● Maintained open communication and kept detailed service records of phone conversations with managers, technicians and customers

● Provided first level technical support to consumers in a high call volume call center

Amazon, Phoenix —Merchandising

10/2019 - 04/2020

● Maintain store shelves by removing dated or damaged products

● Monitor store inventory based on sales and intake

● Work and communicate with buyers, suppliers, stores, and distributors

● Display, arrange, price, and rotate products in store CoreCivic, Eloy — Correctional O cer

07/2016 - 05/2019

● Ethical standards of conduct

● Trained in restraint techniques, defense tactics, and inmate rights

● First aid and CPR certified and assisted with medical transports

● File and record maintenance

● Oversee inmates during meals, visits, recreation, telephone calls, and shower time

● Write daily reports to help further treatment strategies and diagnostic e orts

● Sign in all visitors and complete appropriate visitation log forms

● Receive property from incoming inmates, provide receipts, and inspect for contraband

SKILLS

Familiar with Word, Excel,

Salesforce, Slack, and

Knowledgebase.

Ability to work independently

and provide excellent

customer serivce.

Good use of soft skills such as

patience, flexibility, empathy,

organization and

problem-solving skills.

Excelltent organizational

skills such as note-taking,

time management, and

prioritizing.

EDUCATION

Crittenton Youth Academy, Arizona— High School Diploma Graduated in June of 2003

Grand Canyon University, Arizona — Bachelor's Degree 04/2019 - Present

Currently attending GCU for a Bachelors in Business.

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