Crystal Farrington

Associate in Applied Science-Medical Office Adminstration Start Date: January 2018 Graduation Date: May 2020

Asheboro, NC 27203

adt0r7@r.postjobfree.com

+1-336-***-****

Highly experienced, proficient and accomplished professional offering knowledge in a wide range of functions customer service, personnel supervision and staff development

Authorized to work in the US for any employer

Work Experience

Site Supervisor

StatMed Urgent Care - Charlotte, NC

September 2021 to Present

Testing patients for Covid 19 and also performing many other tests such as flu, antibody, and rapid Covid tests. Documenting patient information into unity and sending any necessary test results promptly. Checking all paperwork to ensure it is filled out correctly and has all the labels to send to the lab to be processed. Supervising staff of 3-5 to ensure all hippa and company standards are adhered to while providing the patient with service that exceeds their expectations. Receptionist/Administrative Assistant

Randolph Community College - Asheboro, NC

July 2018 to June 2020

• Scheduling appointments for students with the appropriate financial aid advisor

• Filing and scanning of sensitive documents

• Mailing out important documents

• Providing assistance to students with completing their financial aid applications

• Communication with office staff via skype as students check-in Front Desk Supervisor

Fairfield Inn and Suites - Asheboro, NC

April 2016 to July 2018

• Plan and oversee daily/weekly huddles

• Accounts Receivable and Accounts Payable functions

• Provided excellent customer service to resolve guest inquiries with billing

• In charge of checking guest satisfaction scores and responding in a timely manner with a 98.9 response rate within a one year span

• Checking night audit packs to ensure all company procedures and assets were in line

• Providing straight line availability to ensure company policy and procedures are being met daily

• Effective communication with all departments through out the day to ensure each shift ran as smoothly as possible

• Making sure all house person cleaning checklist duties were completed at the end of each shift

• Cash drawer balancing at the end of each shift

Front Desk Clerk

Fairfield Inn and Suites - Asheboro, NC

April 2013 to July 2018

• Anticipate and respond to guest in a friendly and positive manner

• Responsible for providing the highest level of customer service

• Assisted with the reservation process and any special requests guests may have

• Provided guests with information about the hotel, local attractions, and hours of operation for hotel outlets and services

• Work as a team player in meeting guests need and actively contributed to the efforts of other departments as needed

• Followed proper selling techniques and ensured strategies were utilized to maximize room revenues

• Monitored room availability and followed all restrictions/booking policy procedures

• Drove sales and maximized revenue by up-selling rooms and amenities

• Processed all financial transactions and handled cash with precision expertise Cashier

Lowes Hardware - Asheboro, NC

March 2012 to April 2013

• Operate cash register to accurately process payments

• Zoning of store and restocking

• Processing of credit card bill payments and gift card transactions

• Responsible for responding to customer inquiries

• Providing support to customers through out their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans.

• Nightly housekeeping

Loan Officer

Security Financial Services - Asheboro, NC

January 2011 to December 2012

• Managed the processing of personal loans

• Approved loan amounts by viewing credit report

• Tracking collections by calling or home visits

• Sales calls to produce new clients

• Cash handling responsibilities

• Bank deposits

• Balancing accounts and making sure all customer payments were recorded in system Assistant Store Manager

Rent A Center - Asheboro, NC

May 2005 to January 2011

• Manage staff to ensure company policy and procedures were followed.

• Extended superb customer service to assist with customer experience including conflict resolution

• Processed credit card bill payments and gift card transactions

• Produce sales

• Collections

• Schedule deliveries/pick ups of merchandise

• Ensure accurate inventory, store audits, and detailed profit loss reports were performed for store success

Education

Certificate in CNA

Montgomery Community College - Troy, NC

October 2020 to December 2020

Associate in Medical office administration

Randolph Community College - Asheboro, NC

April 2018 to May 2020

Skills

• BILLING (5 years)

• INVOICING (2 years)

• CUSTOMER SERVICE (10+ years)

• CASH MANAGEMENT (10+ years)

• Front Desk (10+ years)

• Front Office (10+ years)

• Cash Handling (10+ years)

• Scheduling (6 years)

• Microsoft Word (2 years)

• Microsoft Office (2 years)

• Medical Terminology (2 years)

• Data Entry (5 years)

• Filing (2 years)

• Accounting (Less than 1 year)

• ICD Coding (1 year)

• CPT (Current Procedural Terminology) (1 year)

• EMR Systems (1 year)

• HCPCS (1 year)

• Medical Office Procedures (1 year)

• Insurance Verification (1 year)

• Night Audit

• ICD-10

• Accounts Receivable

• Medical Billing

• Loan Officer Experience

• Medical Coding

• Medical Records

• Anatomy Knowledge

• Physiology Knowledge

• Catheter Care

• Vital Signs

• Nursing

• Management

• Clerical Experience

• Profit & Loss

• Patient Care

Certifications and Licenses

CNA

CPR Certification

Assessments

Data entry: Accuracy — Completed

April 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed

Customer service fit — Highly Proficient

May 2020

Measures the traits that are important for success for customer service roles. Full results: Highly Proficient

Verbal communication — Highly Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Working with MS Word documents — Familiar

July 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar

Home health aide skills — Proficient

September 2021

Providing care to patients in a home setting

Full results: Proficient

Front desk agent (hotel) — Highly Proficient

June 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Highly Proficient

Management & leadership skills: Impact & influence — Familiar June 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar

General manager (hospitality) — Familiar

August 2020

Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.

Full results: Familiar

Receptionist — Highly Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Medical receptionist skills — Highly Proficient

March 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Nursing assistant fit — Expert

December 2020

Measures the traits that are important for success for nursing assistants Full results: Expert

Electronic health records: Best practices — Highly Proficient August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Attention to detail — Familiar

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Warehouse safety — Proficient

May 2022

Using safe practices in a warehouse setting

Full results: Proficient

Customer service — Familiar

September 2021

Identifying and resolving common customer issues

Full results: Familiar

Accounting skills: Bookkeeping — Familiar

August 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Nursing assistant skills — Familiar

June 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar

Night auditor (hotel) — Proficient

June 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Administrative assistant/receptionist — Familiar

September 2021

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Retail customer service — Familiar

March 2022

Responding to customer situations in a retail setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Phi Theta Kappa

November 2019 to Present

National Honor Society Association

Contact this candidate