Christina Burton

504-***-****

adt0qy@r.postjobfree.com

Objective:

Seeking a fulfilling career in management where my passion for helping others can make a real difference, while also finding a work/life balance.

Education:

University of New Orleans

Bachelor of Science in Business Management with concentration in HR Management with a Minor in Psychology, May 2013

Delgado Community College

Associate Degree in Office Administration and Technology, May 2010

Certificate for Legal Secretary, May 2010

Fredrick A. Douglas Senior High School

High School Degree, May 2005

Valedictorian

Big Lots

October 2020 – Present

Store Manager

Lead, plan and direct store team

Accountable for financial performance, execution of company goals, staffing, inventory control and compliance with company standards

Delegate tasks out to store team

Prepare for truck unloads

Track all Vendor inventory and verify merchandise

Utilize all company reports and resources to identify opportunities for improvement

Maintain visual presentation of store to include stocking shelves, setting plan-o-guides, and keeping store clean for customers

Lead and supervise furniture department operations; knowledgeable on all financial services offered

Responsible for scheduling and payroll processing

Drive staffing efforts, including interviewing, hiring, training, and performance evaluations

Responsible for supervision, maintenance, and compliance of all customer service and recognition programs

Check email and work big daily, plan accordingly

Big Lots

October 2018 – October 2020

Assistant Team Lead

Open/close store

Create deposits and perform cash pick-ups

Maintain correct levels of change in registers

Complete weekly price changes/markdowns

Complete the inventory adjustment/empty package transactions

Retrieve/assign associate to corral baskets

Process Furniture sales, retrieve furniture items and perform carry-outs

Enforce our GO BIG/ J+ standards, training associates when needed

Push Reward sign ups, train on Easy Lease, Big Coverage and Big Lots Credit Cards

Hire and train new associates

Lead all sales floor activity and recovery standards

Unload furniture, Serta, and other trucks as needed

Plan merchandise, execute ad sets/signing, and NVO sets

Maintain/clean the coolers/freezers

Maintain the log for DSD vendors and other deliveries

Comply with all Federal Regulation

Operate cash register as needed

Address customer concerns quickly and efficiently

Acting STL in their absence

Publish/edit schedules

Finalize payroll

Walmart 2706

September 2015 – April 2019

Assistant Manager

Provides supervision/development opportunities for hourly associates

Hire, train, mentor, and evaluate associates

Uphold the company’s Open Door Policy

Ensure compliance with Federal Regulations and company policy

Drive the financial performance of assigned area

Plan for features and seasonal sets to move merchandise

Perform daily walks to maintain inventory levels, identify shrink opportunity, and maintain store standards

Verify deposits and ensure cash overages/shortages are documented

Address customer concerns quickly and efficiently

Operate cash register when needed

Maintain Cash Recycler as needed and perform audits weekly

Work directly with Loss Prevention to obtain video/pictures/documents on any associate/customer related incidents

Maintain features and side counters thru-out the day

February 2015- August 2015

Backroom Zone Supervisor

Verify merchandise is binned correctly

Ensure picks are done in a timely manner

Verify merchandise on top steel using fork lift

Maintain bin labels

Ensure all merchandise is worked and binned before leaving for day

Perform counts on backroom/freezer merchandise

Generate/finalize trucks for frozen, diary, grocery, and gm

Assign breaks/lunches for associates

Plan for bulk freight and feature merchandise

Build seasonally correct features on sales floor

Monitor/work other departments as needed

Prepare schedules for area of responsibility

Maintain adequate coverage for customer traffic

Plan for up-coming modular with department supervisors

Walmart 5022

July 2013 - February 2015

Merchandise Supervisor

Pick/stock/bin merchandise

Ensure modular integrity

Feature merchandise for optimal appeal

Complete daily price changes/label changes

Ensure adequate staffing for customer traffic

Complete/finalize new modular

Assign associates tasks and recovery areas

Monitor/work other departments as needed

Work feature merchandise to side counter to maximize profit

Maintain/correct inventory levels

Plan for and order merchandise as needed

Interview potential new hires as needed

Perform “coaching’s for improvement” as needed

Maintain breaks/lunches for department

Train new/old associates

Provide excellent customer service

December 2011 – July 2013

Customer Service Manager

Open/close store

Prepare/verify registers

Maintain breaks/lunch for 40+ associates

Maintain and verify large amounts of cash

Confirm refunds/exchanges

Cash checks, prepare money orders, send/receive money thru Money Gram

Monitor/work other departments as needed

Maintain standards of the front end

Troubleshoot all equipment failures

Ensure the ATM is available and working properly

Maintain all supplies for cashiers, people greeters, cart pushers, money center and customer service

Perform interviews of potential new hires

Perform evaluations as needed

Responsible for making schedules as needed

Perform “Coaching’s for Improvements” as needed

Resolve customer/associate complaints

Pick/bin merchandise for PUT orders as needed

July 2008 –December 2011

Connection Associate

Associate Sponsor

Open/close connection center

Verify register

Complete inventory log

Track markdowns on previous day sales

Restock merchandise, sweep, dust, mop

File contracts

Verify new customer for post-paid and pre-paid service

Answer customer questions about the different services carriers

Process Refunds/exchanges and make necessary changes by alling carrier

Designate breaks/lunches for associates

Troubleshoot minor phone issues

Occasionally troubleshoot photo equipment

Check in and verify phones received from vendors and call customers

Radioshack

January 2008 –September 2008

Sales Associate

Activation of Pre-paid/Post-paid phone services

Entrusted to help the customer find the “Total Solution”

Receive and process bill payments

Handle refunds and exchanges

Walgreens

January 2007 – January 2008

Photo-Tech/Customer Service Cashier

Responsible for daily cleaning of equipment

Responsible for inputting information

Processing Film

Cutting negatives

Hollywood Video

August 2006 – February 2008

Shift Leader

Responsible for making week to week schedule

Responsible for weekly/monthly inventory on all merchandise

Responsible for bank deposits

Entrusted to make change orders

Responsible for opening/closing store

Responsible for store visual presentations

December 2005 – July 2006

Guest Service Representative

Responsible for providing excellent customer service

Answer multiple phone lines

Run reports

File new member paperwork

Winn-Dixie 1437

November 2004 – August 2005

Cashier/Guest Service Cashier

Provided excellent customer service to all guest

Responsible for maintaining consistency with cash handling

Operated with detail accuracy while working under pressure

Entrusted with a high volume of large cash transactions

References available upon request.

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